Let better insights inform better business decisions
Capture customer feedback you can trust and discover actionable insights that improve your performance.
It all starts with a smile
It doesn’t matter if your customers are offline or online, you need a frictionless way to collect feedback and experience data.
Meet your new customer success portal
– it’s just what you need
Your customer insight software shouldn’t need to boss you around with machine learning and robotic whatnots, it just needs to help you identify the insights that matter.
So we removed all the fancy A.I. and kept things simple. We think you’ll find it surprisingly refreshing.
Using TRACX you can collect more accurate, more frequent customer feedback and get results fast.
Our Net Promoter Score® (NPS) system that combines all of the benefits of a survey tool, an NPS® dashboard, and a completely contactless solution for offline interactions. So you can understand what your customers really think – and act on it.
Let your customers tell you in their own words how they really feel.
Start by sending customisable TRACX Customer Satisfaction (CSAT) surveys and automatically receive real-time CSAT insights, so you can act on what matters to your customers, address frustrations before they cause problems, and grow your business with glowing reviews.
Reducing customer effort leads to lower costs, higher satisfaction and better customer loyalty.
TRACX Customer Effort Score (CES) surveys enable you to measure the effort that customers feel when they interact with your business, monitor your CES scores in real-time, and take action to improve.
A personal touch can make all the difference. TRACX keeps a record of every interaction, connecting the dots across multiple visits and locations, making it effortless for you to delight your customers – or to address minor frustrations before they turn into bigger problems.
Data without insight is noise. TRACX uses simple and effective dashboards to filter out key information, highlight interesting trends, and identify opportunities for further exploration. You can review your data at group level, or compare and benchmark performance across individual locations.
What would you do if you could seamlessly connect offline and online interactions for your business benefit? TRACX gives offline-first businesses access to the same web-grade analytics that digital businesses have enjoyed for years.
Luc, our Head of Product, always says that the best dashboard is the one you don’t have to use – so TRACX turns key insights into a executive brief and delivers it directly to your inbox. Easy peasy.
Great businesses use TRACX surveys to capture “in-the-moment” customer feedback, discover actionable insights, and optimise their customer experience to stay ahead of the competition.