A customer experience platform that works for you
Start collecting actionable feedback from your customers in minutes, no technical set up required.
GETTING STARTED IS EASY
Simple survey templates mean faster feedback for your business
Net Promoter Score® (NPS)
Net Promotor surveys are a simple and widely used method of measuring and predicting customer loyalty. High NPS scores are likely to correlate with increased repurchases and word-of-mouth referrals.
Customer Satisfaction (CSAT)
Customer Satisfaction surveys measure how the products and services supplied by a business are meeting or surpass customer expectations. In competitive markets customer satisfaction can be a key differentiator
Customer Effort Score (CES)
Customer Effort surveys measure the experience of engaging with a product or service. Customer Effort Scores show how much friction was required to use the product or service, and is a leading indicator for churn or renewal.
Smiley face surveys are a highly engaging and intuitive way to capture feedback from customers. These versatile surveys can be used to measure satisfaction, effort, and happiness of employees or customers.
Thumbs Up & Down
Thumbs up/down surveys are among the simplest of all. These surveys are great for measuring the effectiveness of a service, enabling the customer to easily provide negative feedback or criticism.
5-Stars and more
5-star ratings are widely used in service industries, they are instantly recognisable, easily understood, and can lead to great engagement rates. The granular scale can lead to strong data capture and deeper insights.
Net Promoter and NPS are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld
72% of customers will share their positive experiences with 6 or more people — but if a customer is not satisfied, 13% of them will tell 15 or more people.Kolsky
CAPTURE THE MOMENTS THAT MATTERS
Get real feedback at the precise moment and place of experience
TRACX contactless boards use the latest in contactless technology to deliver multiple choice surveys from any location. Provide your customers and employees with a safe, innovative, and engaging way to provide feedback on their experiences.
TRACX contactless stickers are Incredibly versatile, enabling your business to connect with customers at the exact point-of-experience. All it takes is a tap to reach your branded survey page, designed and optimised for modern mobile devices.
TRACX supercharges standard QR codes to embed additional meta-data that enhances your surveys and provides deeper business insights.
Email, SMS and web links
TRACX links are the most flexible way to distribute customer experience surveys. Links can be shared online, by text or email, and on any of the social channels that you’re using.
Customers that rate companies with a high customer experience score spend 140% more and remain loyal for up to 6 years.Oracle Global CX Study
FROM FEEDBACK TO INSIGHTS
Transform feedback into actionable insights that improve your business
At a glance
Intuitive dashboards don’t just show you pretty graphs, they provide instant analysis of the data underlying your customer feedback to automatically surface trends and new insights.
On the go
Ensure that you have the latest insights at your fingertips, whatever device you’re using. There’s no need to download another app to access your data on the go, just log in and you’re up to date.
When it matters
It’s not realistic to believe that every experience will be perfect, but responding quickly to dissatisfied customers can transform them into your biggest fans. Get real-time alerts for every experience that matters.
86% of customers are willing to pay more for a better experience.Salesforce