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Frequently Asked Questions
The free tier has a lifetime limit on the number of ratings you can receive and the duration that the feedback is stored on TRACX.
A rating happens when someone completes the initial rating question on a feedback survey.
TRACX is designed to collect data on the interactions that happen offline. A location is the venue, place or physical space that you’re seeking to understand better.
After signing up to TRACX, you will be charged the subscription amount on a monthly (or yearly) basis. Subscription payments are processed by Stripe.
Yes, we do! Please call us on 0204 540 5555 for more details.
You can downgrade or cancel your TRACX subscription at any time through your account dashboard. You will continue to have access to your TRACX account until the next monthly (or yearly) billing cycle.