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The social enterprise runs on Tracx.

The leading social business cloud for building memorable brands and managing customer experience in the social-enabled world.

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Featured Research Report: How to Capitalize on Market Trends via Social Media - An Analysis of the Rise of Sriracha Flavoring Read More

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A powerful, award-winning platform for your social business needs

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With Tracx, clients are able to discover new opportunities and better understand all aspects of their business - from customers, to competitors and influencers. The system refines and analyzes mass amounts of data from across the social web, then makes that data actionable.

Go to Insights

Put your insights to work to enable smart interactions that enhance customer relationships and establish new ones. Tracx’s contextually-driven social engagement engine takes the guesswork out of engagement.

Go to Engagement

Optimize campaigns, track ROI, measure your team’s performance and keep an eye on the competition.

Go to Measurement

Integrate and apply your social media data and insights into all of your marketing and business initiatives.

Go to Ecosystem

We are unique

Actionable insights from across the social web and the customer journey
Innovation leaders in technology and big data analytics
Open platform integrates with your data and workflow

Who we work with

The world's leading companies use Tracx to manage their social businesses and optimize interactions throughout the consumer journey.

Brands and Agencies

Both enterprises and agencies reap the benefits of Tracx’s social business cloud daily.

Bronwyn van Rensburg Head of Digital, Digital Republic

“Tracx brings insights into publishing, so that no matter where I am in Tracx, I can take immediate action without leaving my workflow. Now, I have access to smart recommendations that pinpoint the best times for me to publish. This is powerful and as close as it gets to 1-to-1 social marketing — I’ve evaluated other enterprise social media management providers and no one else can do this.”

Felix Billson Group Social Media Manager, Belron

“We knew there was valuable insight to be gained from the global social landscape that we operate in, but we previously had no ability to scale and leverage this intelligence into tangible strategic actions at a local level. Our customer care teams now have one robust platform to conduct their customer engagement and perform thorough campaign analysis. With the global insights we get from Tracx’s analytics and reporting capabilities, we can better promote collaboration, present a unified brand message, and share best practices across the group.”

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How to Uncover New Opportunities Using Social Data

During this presentation, Danielle Gerson of Tracx discusses how social data provides insights into brand health, consumer sentiment, product viability, market segments and more. She also explains how businesses rely on social data to prioritize actions, discover inefficiencies and expose new opportunities.


Breaking Social out of its Silo

Due to the nature of large businesses and their structured departments, social data sits in a silo, limiting its potential to inform critical marketing and business decisions. This ebook provides insights into how large businesses can bring social intelligence to all necessary departments.


Empowering Employees Through Social

Investing in company employees is comparable to investing in customers. When employees are happy at work, it comes through in their communication – whether it’s direct, or social. Employees can be a sincere source when sharing content and communicating with potential customers – they just need to be

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See how the Tracx social business cloud can benefit your enterprise.