With Tracx, clients are able to discover new opportunities and better understand all aspects of their business - from customers, to competitors and influencers. The system refines and analyzes mass amounts of data from across the social web, then makes that data actionable.
Put your insights to work to enable smart interactions that enhance customer relationships and establish new ones. Tracx’s contextually-driven social engagement engine takes the guesswork out of engagement.
Actionable insights from across the social web and the customer journey
Innovation leaders in technology and big data analytics
Open platform integrates with your data and workflow
Who we work with
The world's leading companies use Tracx to manage their social businesses and optimize interactions throughout the consumer journey.
Brands and Agencies
Both enterprises and agencies reap the benefits of Tracx’s social business cloud daily.
Bronwyn van RensburgHead of Digital, Digital Republic
“Tracx brings insights into publishing, so that no matter where I am in Tracx, I can take immediate action without leaving my workflow. Now, I have access to smart recommendations that pinpoint the best times for me to publish. This is powerful and as close as it gets to 1-to-1 social marketing — I’ve evaluated other enterprise social media management providers and no one else can do this.”
Felix BillsonGroup Social Media Manager, Belron
“We knew there was valuable insight to be gained from the global social landscape that we operate in, but we previously had no ability to scale and leverage this intelligence into tangible strategic actions at a local level. Our customer care teams now have one robust platform to conduct their customer engagement and perform thorough campaign analysis. With the global insights we get from Tracx’s analytics and reporting capabilities, we can better promote collaboration, present a unified brand message, and share best practices across the group.”
During this presentation, Danielle Gerson of Tracx discusses how social data provides insights into brand health, consumer sentiment, product viability, market segments and more. She also explains how businesses rely on social data to prioritize actions, discover inefficiencies and expose new opportunities.
Due to the nature of large businesses and their structured departments, social data sits in a silo, limiting its potential to inform critical marketing and business decisions. This ebook provides insights into how large businesses can bring social intelligence to all necessary departments.