IT Support Feedback Survey
This IT Support Feedback template is a survey for employees who have recently interacted with the IT support team. The survey aims to gather feedback on the quality of IT support provided and identify areas for improvement. Customize this template to fit your organization's specific IT support processes and goals.
30-day risk-free trial. No credit card required.
Thank you for your feedback
or drag and drop
PNG, JPG, GIF up to 10MB
About IT Support Feedback Template
The IT Support Feedback template is designed to gather valuable feedback from employees who have interacted with the IT support team. Timely and effective IT support is crucial for maintaining productivity and resolving technical issues.
In this template, we have included a variety of question types to capture different aspects of the IT support experience. From overall satisfaction to specific areas of improvement, this survey will provide insights into the quality of IT support services.
IT Support Feedback Questions
The questions in this template have been carefully selected to assess key aspects of the IT support experience. However, you can customize and add more questions based on your organization’s specific needs and goals.
Here’s a breakdown of the questions:
- Overall satisfaction and likelihood to recommend
- Additional feedback for unsatisfied respondents
- Testimonial request for highly satisfied respondents
- Evaluation of issue resolution and knowledge/expertise
- Assessment of response time and professionalism
- Open-ended question for suggestions
- Ranking of key aspects of IT support services
- Contact information for further clarification or feedback
Feel free to modify the template to align with your organization’s IT support processes and objectives.