An affordable AskNicely alternative made for offline-first businesses

TRACX is an all-in-one alternative to AskNicely with multiple survey types, in-person surveys, and no send limits!

AskNicely vs. TRACX – Which CX platform is best for your business?

With affordable pricing and a simple platform, TRACX is well suited for smaller, offline-first businesses. AskNicely can be a better fit for online-only businesses, and for use in large enterprise.

Company TypeTRACXAskNicely
Independent & local businesses✅✅✅
Small and Medium (SMEs)✅✅✅✅✅
Enterprise✅✅✅✅✅
Online & E-commerce✅✅
iOS & Android Apps

Feature Comparison: AskNicely vs. TRACX

Feedback Surveys

Both TRACX and AskNicely offer a wide range of feedback surveys, with TRACX providing slightly more options.

Feedback SurveysTRACXAskNicely
NPS
CSAT
CES
eNPS
5-Star
Thumbs-Up and Down

Survey Channels

AskNicely has a stronger focus on capturing feedback from customers online, while TRACX enables businesses to collect feedback from in-person and face-to-face interactions

Survey ChannelsTRACXAskNicely
Feedback kiosk
Offline QR Codes & NFC tags
Direct link
Email surveys
Website “widget”
SMS
WhatsApp & Messengers
iOS & Android SDK
TRACX does not offer integrated SMS and WhatsApp surveys at this time, but the direct link can be embedded using existing systems

Integrations

AskNicely has more integration options than TRACX, if you have complex requirements and the developers to make it work for you. TRACX is the better option if you just need a simple, all-in-one platform.

IntegrationsTRACXAskNicely
1300+ apps using ZapierComing soon
Direct integrations30+
API integration

Unique to TRACX

We built TRACX to be the best experience management platform for offline-first businesses.

thumbs up icon

Easy to use

star rating icon

Unlimited surveys

happy and sad smiley faces

Awesome offline!

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No Branding

Unlike AskNicely, TRACX doesn’t force you to put our branding on your surveys and emails.

Personal support

It doesn’t matter what size business you are, we are here to support you. Every TRACX customer has access to our support team by phone, email and live chat.

CX with Simple UX

Because TRACX is built for smaller businesses, it makes customer experience management simple and easy for everyone. There’s no need to spend hours or days getting trained to use the platform – you just log in and get started!

Pricing Comparison: AskNicely vs. TRACX

Comparing the pricing on TRACX vs. AskNicely

PricingTRACXAskNicely
Small£19 / mo
Medium / ProfessionalFrom £30 / mo$375+ / mo
EnterpriseCustomCustom
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