AskNicely vs TRACX
An affordable AskNicely alternative made for offline-first businesses
TRACX is an all-in-one alternative to AskNicely with multiple survey types, in-person surveys, and no send limits!
30-day risk-free trial. No credit card required.
AskNicely vs. TRACX - Which CX platform is best for your business?
With affordable pricing and a simple platform, TRACX is well suited for smaller, offline-first businesses. AskNicely can be a better fit for online-only businesses, and for use in large enterprise.
| Company Type | TRACX | AskNicely |
|---|---|---|
| Independent & local businesses | ✅✅✅ | ❌ |
| Small and Medium (SMEs) | ✅✅✅ | ✅✅ |
| Enterprise | ✅✅ | ✅✅✅ |
| Online & E-commerce | ✅ | ✅✅ |
| iOS & Android Apps | ❌ | ❌ |
Feature Comparison: AskNicely vs. TRACX
Feedback Surveys
Both TRACX and AskNicely offer a wide range of feedback surveys, with TRACX providing slightly more options.
| Feedback Surveys | TRACX | AskNicely |
|---|---|---|
| NPS | ✅ | ✅ |
| CSAT | ✅ | ✅ |
| CES | ✅ | ✅ |
| eNPS | ✅ | ✅ |
| 5-Star | ✅ | ✅ |
| Thumbs-Up and Down | ✅ | ❌ |
Survey Channels
AskNicely has a stronger focus on capturing feedback from customers online, while TRACX enables businesses to collect feedback from in-person and face-to-face interactions
| Survey Channels | TRACX | AskNicely |
|---|---|---|
| Feedback kiosk | ✅ | ❌ |
| Offline QR Codes & NFC tags | ✅ | ❌ |
| Direct link | ✅ | ❌ |
| Email surveys | ✅ | ✅ |
| Website "widget" | ❌ | ✅ |
| SMS | 〰 | ✅ |
| WhatsApp & Messengers | 〰 | ❌ |
| iOS & Android SDK | ❌ | ❌ |
TRACX does not offer integrated SMS and WhatsApp surveys at this time, but the direct link can be embedded using existing systems
Integrations
AskNicely has more integration options than TRACX, if you have complex requirements and the developers to make it work for you. TRACX is the better option if you just need a simple, all-in-one platform.
| Integrations | TRACX | AskNicely |
|---|---|---|
| 1300+ apps using Zapier | Coming soon | ✅ |
| Direct integrations | ❌ | 30+ |
| API integration | ❌ | ✅ |
Unique to TRACX
We built TRACX to be the best experience management platform for offline-first businesses.
Easy to use
Unlimited surveys
Awesome offline!
No Branding
Unlike AskNicely, TRACX doesn't force you to put our branding on your surveys and emails.
Personal support
It doesn't matter what size business you are, we are here to support you. Every TRACX customer has access to our support team by phone, email and live chat.
CX with Simple UX
Because TRACX is built for smaller businesses, it makes customer experience management simple and easy for everyone. There's no need to spend hours or days getting trained to use the platform - you just log in and get started!
Pricing Comparison: AskNicely vs. TRACX
Comparing the pricing on TRACX vs. AskNicely
| Pricing | TRACX | AskNicely |
|---|---|---|
| Small | £19 / mo | ❌ |
| Medium / Professional | From £30 / mo | $375+ / mo |
| Enterprise | Custom | Custom |
| Free Trial | ✅ | ❌ |