Get meaningful feedback from your guests… before they check out

We collect in-the-moment feedback from your guests and tell you what areas have the highest impact on satisfaction levels and guest ratings

✅ Increase guest satisfaction
✅ Prevent negative reviews
✅ Stay ahead of the competition

Get started for free

Get more meaningful feedback. Respond in real-time. No credit card required.

Make better decisions based on real feedback from real guests

Optimise your guest experience in real-time with TRACX, the next generation feedback and experience marketing platform

Instant feedback,
immediate action

TRACX gathers feedback in real-time, from every touchpoint that you wish to track — and alerts you as issues arise.

The time it takes to respond to guest feedback is cut down from days to minutes, improving guest satisfaction.

No waiting,
no more guesswork

Stop waiting for data from mystery guests and post-stay surveys.

TRACX tells you how your guests are feeling NOW so you can focus on delivering WOW moments.

Good for reviews,
great for business

TRACX notifies you on negative feedback so you can address guests’ concerns and issues before they go public.

Satisfied customers are encouraged to leave a review on the platforms that matter most, boosting your online visibility and protecting your reputation.

Discover the difference

Before TRACX

❌ Learn what went wrong when you read the reviews on TripAdvisor, Google, Facebook…
❌ Expensive mystery shoppers and CX audits
❌ Wait for weeks or months to get insights
❌ Low engagement rates with surveys
❌ Hard to use and slow to procure “enterprise” platforms

After TRACX

✅ Get private feedback during the stay that allows you to fix frustrations fast
✅ Get real feedback from real guests
✅ Discover insights and get alerts in real-time
✅ Innovative, engaging surveys
✅ Simple and easy to use, up and running in minutes

Get started for free

Get more meaningful feedback. Respond in real-time. No credit card required.