Hospitality Feedback Platform

More reviews, more bookings, and less nasty surprises

TRACX gives you the tools you need to delight your guests, get more positive reviews and referrals from existing customers, and dominate local search results

Get started for free, no credit card required

Used by over 800 businesses

Taylor Wimpey Doubletree Mercure Best Western

No competition

Be the #1 choice for guests

Create exceptional experiences that lead increased customer satisfaction, better reviews, and more word-of-mouth referrals

Accomodation

Hotels, Motels and B&Bs

TRACX is a feedback platform that accommodation providers, like hotels and B&Bs, use to run customer surveys and gather feedback from guests. We make it easy for you to keep your customers happy, which means more reviews and referrals. Plus, more reviews means higher rankings in search engines so you'll get more direct bookings too!

Food & Drink

Bars, Restaurants, Cafés and Coffee Shops

Pubs, restaurants, and other businesses in the food industry use TRACX to survey customers and capture feedback in real time. TRACX gives you insights into what people love, what they don't, and how your business stacks up against the competition. You can then use this data to improve customer satisfaction, increase customer reviews, boost loyalty and referrals, get more bookings — and much more!

Attractions

Museums and Theme Parks

Guest attractions, like museums and theme parks, use TRACX to capture feedback and ensure seamless, delightful experiences for all visitors. We helps our clients achieve four key outcomes: improved visitor satisfaction, more reviews from happy visitors, increased word-of-mouth referrals and repeat visits, and improved rankings in search engines for greater visibility online.

Entertainment Venues

Festivals, Concerts, Cinemas, and Clubs

TRACX makes it easy for entertainment venues to deliver delightful experiences for every attendee. Get feedback from your guests in real time and actionable insights to improve satisfaction. Get more reviews on the most important sites for you, including Google and Facebook Reviews.

Travel & Tourism

Tourism Management and Tour Operators

With TRACX, you'll be able to capture customer feedback from anywhere, at any time. You'll know exactly what your customers want, so you can make sure that your operations are running smoothly and effectively without fail. Plus, TRACX will help you get reviews across key websites and increase word-of-mouth referrals, so your customers will spread the word about how great your company is! And with increased ranking in search engines, it's easier than ever for new customers to find you online.

Collect feedback

A better way for guests to share feedback

Can't find the survey you need? Let us know and we'll build it for you.

Get more reviews

Grow your reviews on the sites that matter

Google Places

Facebook Reviews

TrustPilot

TripAdvisor

Yelp

FourSquare

All-in-One Platform

Everything you need to deliver delightful experiences

TRACX gives you more that just tools to collect feedback - create QR codes and microsites that give your guests immediate access to the information they need, when they need it

Forms

Create forms to capture leads and collect data.

Surveys

Get feedback from customers and employees.

Landing Pages

Launch stunning landing pages in the blink of an eye.

Link in Bio

Maximise your social reach by adding a link to your bio.

QR Codes

Generate QR codes to connect with your customers.

Short URLs

Make your links shorter, smarter, and more memorable.

Reviews

Boost your online presence and reputation with reviews.

Testimonials

Collect testimonials and display them on your website.

Insights

Turn raw data into meaningful insights at scale.

Get deeper insights into customer experiences

Connect with guests and customers to discover what really matters to them

Product screenshot

Stress-free

You focus on your guests, we'll take care of the tech

Fully hosted

We take care of hosting and security so you can focus on delivering exceptional experiences.

GDPR-ready

All the tools you need to comply with GDPR regulations, including data deletion and user consent forms.

Custom branding

Use your own logo and colours to ensure that your guest feedback toolkit fits seamlessly into your customer journey.

Fast by design

We know that speed matters. That's why we've designed every single one of our tools to be fast, reliable, and scalable.

Made for mobile

Choose the only toolkit that is built for mobile-first experiences from the ground up.

Built-in analytics

Track customer satisfaction and more with our built-in analytics. Compare multiple locations to see which sites are performing well, and where improvements are needed.

Team management

Collaborate effectively with your team with our user-friendly interface and granular permissions.

No coding necessary

Give your tech team a break. Our easy-to-use toolkit is designed for hospitality businesses who want to get up and running quickly.