Customer Satisfaction (CSAT) Surveys

Discover how to build more engaging CSAT surveys with the TRACX

Create CSAT surveys and get instant feedback from your customers

Delivering engaging CSAT surveys is easy with our no-code survey builder. You can create a survey that matches your brand and works perfectly across multiple channels and devices—making it easier to get great response rates.

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Be Your Own Brand

Use our quick, one-click survey builder to create a branded satisfaction survey with your logo and colours. Choose from our library of rating scales, as well as adding your own unique questions, to understand customer experience at every stage of their journey.

A tailor in a shop with with a graphic showing customer feedback and total CSAT surveys completed this week

The Emotion Behind the Score

Don’t settle for a simple customer satisfaction score. Ask your customers why they gave you that rating. Use follow-up questions to encourage customers to explain their experience in their own words. You can also prompt them by using a variety of CSAT questions, including multiple choice and open-ended responses.

Two people at work smiling with examples of different feedback channels to share CSAT surveys

Be In-the-Moment

Survey your customers in real-time and across all channels to pinpoint where to focus your attention for the biggest impact on your business. Gather direct, valuable insights from your customers with a new way to capture feedback from any channel.

A couple with a car key smiling and a graphic showing a CSAT survey and follow up questions

Transform Experiences

Improve your customer service by customising your responses, in real time, to react to the CSAT rating received. Prompt delighted customers to write reviews of your business and let them promote it for you. Resolve a problem before an unhappy customer leaves: tell them how you are going to fix the problem and turn a bad experience into a good one.

Build your CSAT survey in minutes

Your CSAT dashboard will help you learn, in a single glance, how satisfied your customers are with your business

The CSAT dashboard gives you fast, actionable insights into which customer interactions are successful and what can be improved to delight your customers, allowing you to focus on implementing the changes that will improve every experience.

A woman and infant with a real time indicator showing the customer satisfaction score and customer feedback about a daycare provider

Real-time CSAT Surveys

You will always have the latest data on your customer satisfaction surveys with TRACX real-time reporting. Your customer satisfaction scores are automatically updated as new customer responses are received, allowing us to alert you to potential frustrations before you lose customers.

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Monitor CSAT Trends

Your customer satisfaction dashboard aggregates and visualises feedback data to identify patterns and trends, so that you can get an overview of your customer satisfaction levels. One-click management reports make it a snap to share your progress with key stakeholders.

Two workers looking at a screen showing customer satisfaction scores across various locations

Compare and Benchmark

Track customer satisfaction scores across your business in order to easily measure the performance of different locations and touchpoints. Benchmark your CSAT scores to track progress, identify areas for improvement, and view how customer satisfaction has changed over time.

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One-Click Reports

Custom reports can be created that analyse your CSAT feedback to help you understand which customers are most satisfied, where they had contact with your company and what they thought of the service they received. Group your data by various custom fields, including location, touchpoint, time of day and more.

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Categorise and Organise

Our simple-to-use search function enables you to quickly find relevant customer feedback based on specific keywords and to apply custom field filters to refine your search results. We help you categorise feedback with manual tagging as well as our powerful automated engine.

A woman with a clipboard and graphics showing the results of an A/B test for a CSAT survey

Optimise Survey Performance

Monitor CSAT survey performance across all distribution channels, including contactless kiosks, email, and the web, to determine which channels are most effective and make adjustments where necessary. Built in A/B testing can help you discover the most effective way to engage with customers.

Take the pain out of CSAT surveys

An example of a TRACX CSAT survey

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Get more meaningful feedback. Respond in real-time. No credit card required.

CSAT Guides