Customer Satisfaction Surveys (CSAT)
Create CSAT surveys and get instant feedback from your customers
Building an engaging CSAT survey is easy with our no-code customer satisfaction platform. You can create a survey that matches your brand and works perfectly across multiple channels and devices, making it easier than ever to get the response rates you need.
14-day free trial
Used by over 800 businesses
No-Code CSAT Surveys
Create CSAT surveys in seconds, without coding
With our no-code survey builder, you don't need to be a designer or developer to create great looking CSAT surveys
Insightful
Learn more than the score
Don't settle for a simple customer satisfaction score. Ask your customers why they gave you that rating. Use follow-up questions to encourage customers to explain their experience in their own words. You can also prompt them by using a variety of CSAT questions, including multiple choice and open-ended responses.
On-brand
Surveys that match your business
Use our quick, one-click survey builder to create a branded satisfaction survey with your logo and colours. Choose from our library of rating scales, as well as adding your own unique questions, to understand customer experience at every stage of their journey.
In the moment
Connect with every customer
Survey your customers in real-time and across all channels to pinpoint where to focus your attention for the biggest impact on your business. Gather direct, valuable insights from your customers with a new way to capture feedback from any channel.
Responsive
React to feedback instantly
Improve your customer service by customising your responses, in real time, to react to the CSAT rating received. Prompt delighted customers to write reviews of your business and let them promote it for you. Resolve a problem before an unhappy customer leaves: tell them how you are going to fix the problem and turn a bad experience into a good one.
What is your Customer Satisfaction Score?
Create your first CSAT survey for free and discover what your customers really think about your business
CSAT Dashboard
From Customer Satisfaction Score to instant insights
Your CSAT dashboard will help you learn, in a single glance, how satisfied your customers are with your business
Real-time CSAT Surveys
Real-time CSAT Surveys
You will always have the latest data on your customer satisfaction surveys with TRACX real-time reporting. Your customer satisfaction scores are automatically updated as new customer responses are received, allowing us to alert you to potential frustrations before you lose customers.
Monitor CSAT Trends
Monitor CSAT Trends
Your customer satisfaction dashboard aggregates and visualises feedback data to identify patterns and trends, so that you can get an overview of your customer satisfaction levels. One-click management reports make it a snap to share your progress with key stakeholders.
Compare and Benchmark
Compare and Benchmark
Track customer satisfaction scores across your business in order to easily measure the performance of different locations and touchpoints. Benchmark your CSAT scores to track progress, identify areas for improvement, and view how customer satisfaction has changed over time.
One-Click Reports
One-Click Reports
Custom reports can be created that analyse your CSAT feedback to help you understand which customers are most satisfied, where they had contact with your company and what they thought of the service they received. Group your data by various custom fields, including location, touchpoint, time of day and more.
Categorise and Organise
Categorise and Organise
Our simple-to-use search function enables you to quickly find relevant customer feedback based on specific keywords and to apply custom field filters to refine your search results. We help you categorise feedback with manual tagging as well as our powerful automated engine.
Optimise Survey Performance
Optimise Survey Performance
Monitor CSAT survey performance across all distribution channels, including contactless kiosks, email, and the web, to determine which channels are most effective and make adjustments where necessary. Built in A/B testing can help you discover the most effective way to engage with customers.
Stress-free
You focus on your survey, we take care of the tech
Fully hosted
We take care of survey hosting and security so you can focus on building amazing experiences.
GDPR-ready
All the tools you need to comply with GDPR regulations, including data deletion and user consent forms.
Custom branding
Use your own domain and url path to ensure your surveys fit seamlessly into your brand experience.
Fast by design
We know that speed matters. That's why we've designed our survey platform to be fast, reliable, and scalable.
Made for mobile
Choose the only survey maker that is built for mobile-first experiences from the ground up.
Built-in analytics
Track survey engagement, completion rates, clicks, and more with our built-in analytics. See which surveys are performing well and where you can improve.
Team management
Collaborate effectively with your team with our user-friendly interface and granular permissions.
No coding necessary
Give your tech team a break. Our easy-to-use survey maker is designed for businesses who want to get up and running quickly.
Advanced features: Add custom domains, A/B testing, and tracking pixels to take your surveys to the next level.
Build CSAT surveys fast
Launch your first CSAT survey faster than the time than it takes to search 'how to make a CSAT survey'
FAQs
Got questions?
We're here to support you — if you don't see the answer to your question below, please contact us and we'll be happy to help
How do I create a survey?
It’s easy! Just sign up for an account with TRACX and you can start creating your survey right away. You can choose from a variety of survey templates, and then customise them to fit your needs.
Survey templates
Launch your survey faster with ready-made templates
Can't see the survey template you need? Let us know, we'll build it for you!
