Customer Satisfaction Surveys (CSAT)

Create CSAT surveys and get instant feedback from your customers

Building an engaging CSAT survey is easy with our no-code customer satisfaction platform. You can create a survey that matches your brand and works perfectly across multiple channels and devices, making it easier than ever to get the response rates you need.

14-day free trial

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Used by over 800 businesses

Taylor Wimpey Doubletree Mercure Best Western

No-Code CSAT Surveys

Create CSAT surveys in seconds, without coding

With our no-code survey builder, you don't need to be a designer or developer to create great looking CSAT surveys

Insightful

Learn more than the score

Don't settle for a simple customer satisfaction score. Ask your customers why they gave you that rating. Use follow-up questions to encourage customers to explain their experience in their own words. You can also prompt them by using a variety of CSAT questions, including multiple choice and open-ended responses.

Customer satisfaction score survey builder

On-brand

Surveys that match your business

Use our quick, one-click survey builder to create a branded satisfaction survey with your logo and colours. Choose from our library of rating scales, as well as adding your own unique questions, to understand customer experience at every stage of their journey.

Custom CSAT survey design tool

In the moment

Connect with every customer

Survey your customers in real-time and across all channels to pinpoint where to focus your attention for the biggest impact on your business. Gather direct, valuable insights from your customers with a new way to capture feedback from any channel.

Responsive

React to feedback instantly

Improve your customer service by customising your responses, in real time, to react to the CSAT rating received. Prompt delighted customers to write reviews of your business and let them promote it for you. Resolve a problem before an unhappy customer leaves: tell them how you are going to fix the problem and turn a bad experience into a good one.

What is your Customer Satisfaction Score?

Create your first CSAT survey for free and discover what your customers really think about your business

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CSAT Dashboard

From Customer Satisfaction Score to instant insights

Your CSAT dashboard will help you learn, in a single glance, how satisfied your customers are with your business

Real-time CSAT Surveys

Real-time CSAT Surveys

You will always have the latest data on your customer satisfaction surveys with TRACX real-time reporting. Your customer satisfaction scores are automatically updated as new customer responses are received, allowing us to alert you to potential frustrations before you lose customers.

A woman and infant with a real time indicator showing the customer satisfaction score and customer feedback about a daycare provider

Monitor CSAT Trends

Monitor CSAT Trends

Your customer satisfaction dashboard aggregates and visualises feedback data to identify patterns and trends, so that you can get an overview of your customer satisfaction levels. One-click management reports make it a snap to share your progress with key stakeholders.

A man wearing an apron smiling with a CSAT trend graphic in the background

Compare and Benchmark

Compare and Benchmark

Track customer satisfaction scores across your business in order to easily measure the performance of different locations and touchpoints. Benchmark your CSAT scores to track progress, identify areas for improvement, and view how customer satisfaction has changed over time.

Two workers looking at a screen showing customer satisfaction scores across various locations

One-Click Reports

One-Click Reports

Custom reports can be created that analyse your CSAT feedback to help you understand which customers are most satisfied, where they had contact with your company and what they thought of the service they received. Group your data by various custom fields, including location, touchpoint, time of day and more.

Two people working in an office with example widgets showing customer satisfaction survey notifications

Categorise and Organise

Categorise and Organise

Our simple-to-use search function enables you to quickly find relevant customer feedback based on specific keywords and to apply custom field filters to refine your search results. We help you categorise feedback with manual tagging as well as our powerful automated engine.

A man smiling with a graphic showing a search interface and different tags displayed

Optimise Survey Performance

Optimise Survey Performance

Monitor CSAT survey performance across all distribution channels, including contactless kiosks, email, and the web, to determine which channels are most effective and make adjustments where necessary. Built in A/B testing can help you discover the most effective way to engage with customers.

A woman with a clipboard and graphics showing the results of an A/B test for a CSAT survey

Stress-free

You focus on your survey, we take care of the tech

Fully hosted

We take care of survey hosting and security so you can focus on building amazing experiences.

GDPR-ready

All the tools you need to comply with GDPR regulations, including data deletion and user consent forms.

Custom branding

Use your own domain and url path to ensure your surveys fit seamlessly into your brand experience.

Fast by design

We know that speed matters. That's why we've designed our survey platform to be fast, reliable, and scalable.

Made for mobile

Choose the only survey maker that is built for mobile-first experiences from the ground up.

Built-in analytics

Track survey engagement, completion rates, clicks, and more with our built-in analytics. See which surveys are performing well and where you can improve.

Team management

Collaborate effectively with your team with our user-friendly interface and granular permissions.

No coding necessary

Give your tech team a break. Our easy-to-use survey maker is designed for businesses who want to get up and running quickly.

Advanced features: Add custom domains, A/B testing, and tracking pixels to take your surveys to the next level.

Build CSAT surveys fast

Launch your first CSAT survey faster than the time than it takes to search 'how to make a CSAT survey'

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FAQs

Got questions?

We're here to support you — if you don't see the answer to your question below, please contact us and we'll be happy to help

How do I create a survey?

It’s easy! Just sign up for an account with TRACX and you can start creating your survey right away. You can choose from a variety of survey templates, and then customise them to fit your needs.

Survey templates

Launch your survey faster with ready-made templates

Can't see the survey template you need? Let us know, we'll build it for you!