Retail Feedback Platform

Get more reviews and more customers, without increasing your marketing spend

TRACX gives you the tools you need to delight your customers, get more positive reviews and referrals from existing customers, and dominate local search results

Get started for free, no credit card required

Used by over 800 businesses

Taylor Wimpey Doubletree Mercure Best Western

No competition

Be the #1 choice for customers

Deliver exceptional experiences that increase customer satisfaction and boost your reputation

Grocery

Supermarkets & Speciality Stores

Supermarkets and grocery stores know that customer feedback is key to success—that's why they're turning to TRACX for a solution that helps them collect more positive reviews from customers, which leads to increased word-of-mouth referrals and improved ranking in search engines.

Department

Department Stores

With TRACX, department stores can quickly and easily connect with customers through their feedback tools. Get the inside track and see exactly what your customers think about your products and services in real time — and use that information to improve your offerings.

Apparel & Accessories

Fashion, Clothing & Jewellery

Using TRACX, high-street retailers can get real-time insights into what their customers want so that they can offer even better products and services. Boost your sales, get more positive reviews (which helps boost SEO too!), and more word-of-mouth referrals.

Health & Beauty

Health, Beauty, Cosmetics & Fragrances

Health and beauty stores use TRACX to understand their customers' needs, reduce customer service costs, and grow their businesses. By collecting feedback directly from customers, you can better understand exactly what your customers are looking for.

Home & Garden

Home & Garden

Home and garden is all about the customer experience. With TRACX, you don't just get to improve customer satisfaction—you can get more reviews from happy customers and give your word-of-mouth referrals a boost too!

Sporting Goods

Sporting Goods

TRACX helps local sports and fitness stores to provide better customer service. We do that by providing a simple way for you to collect feedback and reviews from your customers. Our toolkit helps improve customer satisfaction, boost your positive reviews, and improve your ranking in search engines like Google.

Consumer Electronics

Electronics & Tech

TRACX is a simple and effective customer feedback solution that helps local electronics retailers improve their customer experience, increase revenue, and build loyalty. It’s a powerful toolkit that allows retailers to easily manage the entire feedback process from collecting feedback to getting more reviews.

Entertainment

Music, Films, Books & Toys

Book, toy and game stores can benefit from a more personal connection with their customers. The TRACX marketing toolkit can help retail shops boost their customer satisfaction rates, get more positive reviews, increase in-depth customer analysis, strengthen the online reputation and accelerate SEO performance.

Collect feedback

A better way for customers to share feedback

Can't find the survey you need? Let us know and we'll build it for you.

Get more reviews

Grow your reviews on the sites that matter

Google Places

Facebook Reviews

TrustPilot

All-in-One Platform

Everything you need to deliver a seamless experience

TRACX gives you more that just tools to collect feedback - create QR codes and microsites that give your customers instant access to the information they need, when they need it

Forms

Create forms to capture leads and collect data.

Surveys

Get feedback from customers and employees.

Landing Pages

Launch stunning landing pages in the blink of an eye.

Link in Bio

Maximise your social reach by adding a link to your bio.

QR Codes

Generate QR codes to connect with your customers.

Short URLs

Make your links shorter, smarter, and more memorable.

Reviews

Boost your online presence and reputation with reviews.

Testimonials

Collect testimonials and display them on your website.

Insights

Turn raw data into meaningful insights at scale.

Get deeper insights into customer experiences

Connect with guests and customers to discover what really matters to them

Product screenshot

Stress-free

You focus on your customers, we'll take care of the tech

Fully hosted

We take care of hosting and security so you can focus on delivering exceptional experiences.

GDPR-ready

All the tools you need to comply with GDPR regulations, including data deletion and user consent forms.

Custom branding

Use your own logo and colours to ensure that your customer feedback toolkit fits seamlessly into your customer journey.

Fast by design

We know that speed matters. That's why we've designed every single one of our tools to be fast, reliable, and scalable.

Made for mobile

Choose the only toolkit that is built for mobile-first experiences from the ground up.

Built-in analytics

Track customer satisfaction and more with our built-in analytics. Compare multiple locations to see which sites are performing well, and where improvements are needed.

Team management

Collaborate effectively with your team with our user-friendly interface and granular permissions.

No coding necessary

Give your tech team a break. Our easy-to-use toolkit is designed for retailers who want to get up and running quickly.