Get insights from every shopper, even when they don’t buy

We collect in-the-moment feedback from store visitors and tell you what aspects of the retail journey have the highest impact on customer experiences

✅ Increase NPS scores
✅ Prevent lost sales
✅ Stay ahead of the competition

Get started for free

Get more meaningful feedback. Respond in real-time. No credit card required.

Discover what real customers are feeling whilst shopping with you

Optimise your customer experience in real-time with TRACX, the next generation feedback and experience marketing platform

Instant feedback,
immediate action

TRACX gathers feedback in real-time, from every touchpoint that you wish to track — and alerts you as issues arise.

The time it takes to respond to customer feedback is cut down from days to minutes, improving customer satisfaction.

No waiting,
no more guesswork

Stop waiting for data from mystery shoppers and post-purchase surveys.

TRACX tells you how potential customers are feeling NOW so you can focus on optimising your customer journey.

Good for reviews,
great for business

TRACX notifies you on negative feedback so you can address customer concerns before they go public.

Satisfied customers are encouraged to leave a review on the platforms that matter most, boosting your online visibility and protecting your reputation.

Discover the difference

Before TRACX

❌ Learn what went wrong when you read the reviews at the end of the day…
❌ Expensive mystery shoppers and CX audits
❌ Wait for weeks or months to get insights
❌ Low engagement rates with surveys
❌ Hard to use and slow to procure “enterprise” platforms

After TRACX

✅ Get private feedback in real-time that allows you to fix frustrations fast
✅ Get real feedback from real customers
✅ Discover insights and get alerts in real-time
✅ Innovative, engaging surveys
✅ Simple and easy to use, up and running in minutes

Get started for free

Get more meaningful feedback. Respond in real-time. No credit card required.