The all-in-one experience marketing platform
TRACX is a simple, all-in-one platform to capture, organise, and analyse feedback about your business
no credit card required
Over 100,000+ interactions captured by TRACX
“valuable customer insights”
Offer an amazing mobile experience, without the app
TRACX replaces legacy feedback systems to help your business grow faster. Whether it’s celebrating the best or preventing the worst, you’ll know the drivers behind every experience.
Hard to engage
Legacy feedback platforms fail to engage customers making it hard to capture meaningful feedback
Mystery shoppers are great for auditing, but don’t provide genuine voice of the customer insights
Time-consuming and difficult to compare experiences across multiple locations
Get great engagement by making it safe, simple and enjoyable for people to provide feedback
Unlock insights about the drivers behind the experience, captured directly from real customers and visitors
Understand how real people experience your business at every site to compare performance across multiple locations or regions
Build better experiences based on real, honest feedback
Cut costs and save time across your business, from staff training to insurance premiums.
Optimise customer experiences by capturing feedback from every stage of the journey. TRACX delivers actionable insights directly from voice of the customer.
Get deeper insights into the employee experience, without sending another email survey. TRACX captures in-the-moment feedback directly from your employees.
News & Insight
- The Ultimate Guide to Customer-Centricity
- Don’t Waste Money on Mystery Shoppers: Why Companies Should Focus On Customer Experience
- Return-to-Office: A Post-COVID Guide to Effective Employee Engagement
- How to Set Great Customer Experience KPIs 
- The Beginners Guide to Employee Experience 
- Customer Service vs. Customer Experience: Key Differences Explained