Collect feedback and make better decisions
A simple, all-in-one platform for capturing, organising, and analysing feedback about your business
30 day free trial, no credit card required
“valuable customer insights”
Case studies coming soon
Collect in-the-moment feedback from anywhere, in real-time
TRACX was built to capture in-the-moment data from offline, in-person interactions —and transform it into business insights.
TRACX excels at offline-first; but our feedback surveys can be delivered by SMS, WhatsApp, email or web link too!
Build better experiences based on real, honest feedback
Optimise customer experiences by capturing feedback from every stage of the journey. TRACX delivers actionable insights directly from voice of the customer.
Get deeper insights into the employee experience, without sending another email survey. TRACX captures in-the-moment feedback directly from your employees.
Why is feedback so important?
CUSTOMER SERVICE COSTS
Research from McKinsey shows that improving experience across the customer journey can lift customer satisfaction by up to 20% and revenues by 15% – while reducing customer service costs by up to 20%