Products don’t define brands, experiences do
TRACX is a simple, all-in-one platform to capture, organise, and analyse feedback about the experiences that are happening in your business
7-day free trial, no credit card required
Over 100,000+ interactions captured by TRACX
“valuable customer insights”
“real-time feedback”
“more customer-centric”
Offer an amazing mobile experience, without the app
TRACX replaces legacy feedback systems to help your business grow faster. Whether it’s celebrating the best or preventing the worst, you’ll know the drivers behind every experience.
Before TRACX
Hard to engage
Legacy feedback platforms fail to engage customers making it hard to capture meaningful feedback
Mystery shoppers
Mystery shoppers are great for auditing, but don’t provide genuine voice of the customer insights
Limited visibility
Time-consuming and difficult to compare experiences across multiple locations
After TRACX
More feedback
Get great engagement by making it safe, simple and enjoyable for people to provide feedback
Real experiences
Unlock insights about the drivers behind the experience, captured directly from real customers and visitors
Complete insights
Understand how real people experience your business at every site to compare performance across multiple locations or regions
Build better experiences based on real, honest feedback
Cut costs and save time across your business, from staff training to insurance premiums.
Customer Experience
Optimise customer experiences by capturing feedback from every stage of the journey. TRACX delivers actionable insights directly from voice of the customer.
Employee Experience
Get deeper insights into the employee experience, without sending another email survey. TRACX captures in-the-moment feedback directly from your employees.
Why is feedback so important?
+20%
CUSTOMER SATISFACTION
+15%
REVENUE
-20%
CUSTOMER SERVICE COSTS
Research from McKinsey shows that improving experience across the customer journey can lift customer satisfaction by up to 20% and revenues by 15% – while reducing customer service costs by up to 20%
