Calculate your NPS® score online for free
Use our free NPS® calculator to turn your survey responses into a Net Promoter Score.
Step 1: Run an NPS survey and count the responses
Start by asking your customers to rate, on a scale of 0 to 10: How likely are you to recommend us to others?
After you have completed your first NPS survey, add up the number of responses provided for each score.
Step 2: Get the totals for each category
The Net Promoter Score calculation required you to categorise the responses as “Promoters”, “Passives” or “Detractors”. You will need to calculate the total number of responses in each category.
Step 3: Calculate your NPS score
After you have prepared the data, the final part is easy. Simply subtract the percentage of Detractors from the percentage of Promoters to find out what your Net Promoter Score is!
What is a Net Promoter Score?
A Net Promoter Score is the output from surveying your clients to measure how likely they are to either promote, or disparage, your business. Learn more in our NPS guide.
What is a good Net Promoter Score?
In absolute terms, any NPS score above 0 is considered “good” – it means that the majority of your customers are positive about your business. NPS scores above 20 are considered “favourable”, above 50 is excellent, and a business that achieves above 80 is world class.
However, NPS scores can vary wildly by country and industry. Where possible, using relative NPS scores can offer more insight into how your business performs relative to peers.