Customer Experience Platform
Everything you need to know about customer experience (CX)
—what it is, why it matters, and how to improve it
Great experiences turn visitors into customers, and customers into fans

Attract
When you build your business around customer experience, you’ll unlock the power of word-of-mouth marketing. And with simple offline promotions, reviews and referrals, and landing pages tailored to your business, you’ll reach new customers effortlessly.
Pages
Promotions
Referrals
Reviews

Convert
Customers today can be demanding, they want easy access to products and services — and expect immediate attention when they have a complaint. When frustrations arise, you need to be able to deal with them before they become big problems.
Alerts
Forms

Delight
Customer experience is one of the main reasons that some companies thrive whilst others fail. Let customer feedback shape your company into one that customers endorse enthusiastically and return to again and again.
Alerts
Analytics
Insights
Surveys

Retain
Turn a great experiences into a rewarding experience, and you’ll turn one-time visitors into repeat customers and loyal fans. Rewarding customers increases their loyalty and makes them more likely to recommend your business to others.
Loyalty
Rewards
A brand is no longer what we tell the consumer it is—it is what consumers tell each other it is
Scott D. Cook
How TRACX helps deliver an outstanding experience for your customers

Create engaging experiences
Traditional surveys are impersonal and awkward. Use conversational surveys to drive better response rates, greater engagement, and capture more meaningful insights. No app required.

Understand every customer journey
Understand how customers are experiencing your brand at every touchpoint and make real-time adjustments to optimise the customer experience and increase retention.

Reward customer loyalty
Track repeat visits and customer loyalty; reward customers who have been loyal to you, and incentivise the actions you want them to take, like referring their friends to your business.
Get started for free
Get more meaningful feedback. Respond in real-time. No credit card required.