Customer Experience Platform
Connect with your customers without breaking the bank
TRACX is a customer experience platform built for local businesses. It’s affordable, easy-to-use and delivers the insights you need to increase sales, drive loyalty and improve customer experiences — without increasing your workload.
14-day free trial
Used by over 800 businesses
Get results fast
Great experiences turn visitors into customers, and customers into fans
Let our no-code tools and marketing automation do the heavy lifting for you, giving you time to focus on what really matters — customers, employees, friends, and family
Attract
Reach new customers effortlessly
When you build your business around customer experience, you’ll unlock the power of word-of-mouth marketing. And with simple offline promotions, reviews and referrals, and landing pages tailored to your business, you’ll reach new customers effortlessly.
Engage
Delight your customers with engaging experiences
Customer experience is one of the main reasons that some companies thrive whilst others fail. Let customer feedback shape your company into one that customers endorse enthusiastically and return to again and again.
Resolve
Prevent frustrations from becoming problems
Customers today can be demanding, they want easy access to products and services — and expect immediate attention when they have a complaint. When frustrations arise, you need to be able to deal with them before they become big problems.
Retain
Increase loyalty and referrals
Turn a great experiences into a rewarding experience, and you’ll turn one-time visitors into repeat customers and loyal fans. Rewarding customers increases their loyalty and makes them more likely to recommend your business to others.
How it works
Your playbook for creating exceptional experiences
Empower your team to consistently create moments of delight for your customers
Create engaging experiences
Traditional surveys are impersonal and awkward. Use conversational surveys to drive better response rates, greater engagement, and capture more meaningful insights. No app required.
Understand every customer journey
Understand how customers are experiencing your brand at every touchpoint and make real-time adjustments to optimise the customer experience and increase retention.
Reward customer loyalty
Track repeat visits and customer loyalty; reward customers who have been loyal to you, and incentivise the actions you want them to take, like referring their friends to your business.
Toolkit
Everything you need to delight your customers
Get more feedback, generate more reviews, get more referrals, and convert more customers
Forms
Create forms to capture leads and collect data.
Surveys
Get feedback from customers and employees.
Landing Pages
Launch stunning landing pages in the blink of an eye.
Link in Bio
Maximise your social reach by adding a link to your bio.
QR Codes
Generate QR codes to connect with your customers.
Short URLs
Make your links shorter, smarter, and more memorable.
Reviews
Boost your online presence and reputation with reviews.
Testimonials
Collect testimonials and display them on your website.
Insights
Turn raw data into meaningful insights at scale.
