Customer Experience Platform

Connect with your customers without breaking the bank

TRACX is a customer experience platform built for local businesses. It’s affordable, easy-to-use and delivers the insights you need to increase sales, drive loyalty and improve customer experiences — without increasing your workload.

Get started for free, no credit card required

Used by over 800 businesses

Taylor Wimpey Doubletree Mercure Best Western

Get results fast

Great experiences turn visitors into customers, and customers into fans

Let our no-code tools and marketing automation do the heavy lifting for you, giving you time to focus on what really matters — customers, employees, friends, and family

Attract

Reach new customers effortlessly

When you build your business around customer experience, you’ll unlock the power of word-of-mouth marketing. And with simple offline promotions, reviews and referrals, and landing pages tailored to your business, you’ll reach new customers effortlessly.

A customer in a shop with a screenshot of a promotional offer on a mobile phone

Engage

Delight your customers with engaging experiences

Customer experience is one of the main reasons that some companies thrive whilst others fail. Let customer feedback shape your company into one that customers endorse enthusiastically and return to again and again.

People in a restaurant with screenshots of customer ratings for food and service

Resolve

Prevent frustrations from becoming problems

Customers today can be demanding, they want easy access to products and services — and expect immediate attention when they have a complaint. When frustrations arise, you need to be able to deal with them before they become big problems.

A shop worker next to a mobile phone showing alerts

Retain

Increase loyalty and referrals

Turn a great experiences into a rewarding experience, and you’ll turn one-time visitors into repeat customers and loyal fans. Rewarding customers increases their loyalty and makes them more likely to recommend your business to others.

A woman browsing in a clothes shop with a UI demo showing a loyalty offer

How it works

Your playbook for creating exceptional experiences

Empower your team to consistently create moments of delight for your customers

Create engaging experiences

Traditional surveys are impersonal and awkward. Use conversational surveys to drive better response rates, greater engagement, and capture more meaningful insights. No app required.

Understand every customer journey

Understand how customers are experiencing your brand at every touchpoint and make real-time adjustments to optimise the customer experience and increase retention.

Reward customer loyalty

Track repeat visits and customer loyalty; reward customers who have been loyal to you, and incentivise the actions you want them to take, like referring their friends to your business.

Toolkit

Everything you need to delight your customers

Get more feedback, generate more reviews, get more referrals, and convert more customers

Forms

Create forms to capture leads and collect data.

Surveys

Get feedback from customers and employees.

Landing Pages

Launch stunning landing pages in the blink of an eye.

Link in Bio

Maximise your social reach by adding a link to your bio.

QR Codes

Generate QR codes to connect with your customers.

Short URLs

Make your links shorter, smarter, and more memorable.

Reviews

Boost your online presence and reputation with reviews.

Testimonials

Collect testimonials and display them on your website.

Insights

Turn raw data into meaningful insights at scale.