Net Promoter Score Surveys (NPS)
Launch an NPS survey in seconds and start getting feedback today
It’s easy to create and send NPS surveys with our no-code survey builder. It takes only 3 minutes with our step-by-step NPS survey builder to create a brand-matched survey that’s ready for the web, mobile, email, or offline.
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Used by 1900+ businesses and entrepreneurs
No-Code NPS Surveys
Create NPS surveys in seconds, without coding
With our no-code survey builder, you don't need to be a designer or developer to create great looking NPS surveys
On-brand
Create custom branded NPS surveys
Use our survey builder to create custom NPS surveys and scorecards with your own logo and brand colours, as well as bespoke rating scales and questions.
Insightful
Learn more than your NPS
Do not just focus on the Net Promoter Score. Ask your customers why they gave you that rating (encourage them to explain their experience in their own words). Use follow-up questions, such as multiple choice and open-ended responses, to gather the most accurate information from your respondents.
Omni-channel
Every customer at every touchpoint
Survey customers at every touch point to discover where to focus your attention for the best return. Capture the voice of the customer with direct, valuable insights from any channel.
Instant
React instantly with smarter automation
You can customise your survey responses and landing pages to react to the NPS score received. This enables you to maximise the value of your loyal promoters and step in to resolve problems before detractors can share their frustrations elsewhere.
What is your Net Promoter Score?
Create your first NPS survey for free and discover what your customers really think about your business
- TRACX is free forever
- Upgrade anytime, cancel anytime
- No coding necessary
- Get set up in seconds
- GDPR & CCPA-ready
- Hosted in EU datacentres
NPS Dashboard
Supercharge your surveys with a powerful NPS dashboard
Your Net Promoter Score dashboard reveals the interactions that create promoters, and which fall short of expectations. It helps you focus on implementing changes that will improve your business
Track NPS in Real-time
Track NPS in Real-time
You will always have the latest score for your NPS surveys. The NPS updates in real-time and allows you to see results quickly, thereby enabling you to identify and troubleshoot problems with a product or service before they cost you customers.
Monitor NPS Trends
Monitor NPS Trends
The NPS dashboard brings together NPS feedback and gives you a snapshot of your customers’ satisfaction. Management reports help you share your progress with key stakeholders, so that you can work together on closing the gap between you and your customers.
Benchmark Your NPS Scores
Benchmark Your NPS Scores
Track NPS scores for each component of your business—from locations to key touchpoints—to identify the areas causing the greatest frustration, delight, and loyalty among your customers. Use this information to compare and rank locations, spot problems, and understand how experiences are changing over time.
NPS Management Reports
NPS Management Reports
Bespoke reports take the hard work out of analysing your NPS data. Discover where your customers had contact with your business and what they thought about the standard of service. You can filter the information by location, touchpoint and time of day as well as other factors.
Tag and Search NPS Feedback
Tag and Search NPS Feedback
With our advanced search functions, you can easily find NPS feedback based on keyword and apply custom field filters to refine your search results. Our state-of-the-art tagging feature allows you to categorise feedback by hand, and our advanced automated tagging features help you further refine your searches.
Track NPS Response Rates
Track NPS Response Rates
Measure the completion rates for your Net Promoter Score surveys to track trends and identify opportunities for improvement. A/B testing makes it easy to see what changes will give the best results.
Stress-free
You focus on your survey, we take care of the tech
Fully hosted
We take care of survey hosting and security so you can focus on building amazing experiences.
GDPR-ready
All the tools you need to comply with GDPR regulations, including data deletion and user consent forms.
Custom branding
Use your own domain and url path to ensure your surveys fit seamlessly into your brand experience.
Fast by design
We know that speed matters. That's why we've designed our survey platform to be fast, reliable, and scalable.
Made for mobile
Choose the only survey maker that is built for mobile-first experiences from the ground up.
Built-in analytics
Track survey engagement, completion rates, clicks, and more with our built-in analytics. See which surveys are performing well and where you can improve.
Team management
Collaborate effectively with your team with our user-friendly interface and granular permissions.
No coding necessary
Give your tech team a break. Our easy-to-use survey maker is designed for businesses who want to get up and running quickly.
Advanced features: Add custom domains, A/B testing, and tracking pixels to take your surveys to the next level.
Build NPS surveys fast
Launch your first NPS survey faster than the time than it takes to search 'how to make a NPS survey'
- TRACX is free forever
- Upgrade anytime, cancel anytime
- No coding necessary
- Get set up in seconds
- GDPR & CCPA-ready
- Hosted in EU datacentres
FAQs
Got questions?
We're here to support you — if you don't see the answer to your question below, please contact us and we'll be happy to help
How do I create a survey?
It’s easy! Just sign up for an account with TRACX and you can start creating your survey right away. You can choose from a variety of survey templates, and then customise them to fit your needs.
Survey templates
Launch your survey faster with ready-made templates
Can't see the survey template you need? Let us know, we'll build it for you!