Net Promoter Score Surveys (NPS)

Launch an NPS survey in seconds and start getting feedback today

It’s easy to create and send NPS surveys with our no-code survey builder. It takes only 3 minutes with our step-by-step NPS survey builder to create a brand-matched survey that’s ready for the web, mobile, email, or offline.

14-day free trial

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Used by over 800 businesses

Taylor Wimpey Doubletree Mercure Best Western

No-Code NPS Surveys

Create NPS surveys in seconds, without coding

With our no-code survey builder, you don't need to be a designer or developer to create great looking NPS surveys

On-brand

Create custom branded NPS surveys

Use our survey builder to create custom NPS surveys and scorecards with your own logo and brand colours, as well as bespoke rating scales and questions.

Custom NPS survey design tool

Insightful

Learn more than your NPS

Do not just focus on the Net Promoter Score. Ask your customers why they gave you that rating (encourage them to explain their experience in their own words). Use follow-up questions, such as multiple choice and open-ended responses, to gather the most accurate information from your respondents.

Net Promoter Score survey builder

Omni-channel

Every customer at every touchpoint

Survey customers at every touch point to discover where to focus your attention for the best return. Capture the voice of the customer with direct, valuable insights from any channel.

Instant

React instantly with smarter automation

You can customise your survey responses and landing pages to react to the NPS score received. This enables you to maximise the value of your loyal promoters and step in to resolve problems before detractors can share their frustrations elsewhere.

What is your Net Promoter Score?

Create your first NPS survey for free and discover what your customers really think about your business

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NPS Dashboard

Supercharge your surveys with a powerful NPS dashboard

Your Net Promoter Score dashboard reveals the interactions that create promoters, and which fall short of expectations. It helps you focus on implementing changes that will improve your business

Track NPS in Real-time

Track NPS in Real-time

You will always have the latest score for your NPS surveys. The NPS updates in real-time and allows you to see results quickly, thereby enabling you to identify and troubleshoot problems with a product or service before they cost you customers.

Two workers in an office looking at a report with a graphic showing the NPS score in real-time

Monitor NPS Trends

Monitor NPS Trends

The NPS dashboard brings together NPS feedback and gives you a snapshot of your customers’ satisfaction. Management reports help you share your progress with key stakeholders, so that you can work together on closing the gap between you and your customers.

Two people in an office looking at a graphic showing the NPS score and the number of promoters, passives, and detractors.

Benchmark Your NPS Scores

Benchmark Your NPS Scores

Track NPS scores for each component of your business—from locations to key touchpoints—to identify the areas causing the greatest frustration, delight, and loyalty among your customers. Use this information to compare and rank locations, spot problems, and understand how experiences are changing over time.

a man looking at a report showing nps survey results by location

NPS Management Reports

NPS Management Reports

Bespoke reports take the hard work out of analysing your NPS data. Discover where your customers had contact with your business and what they thought about the standard of service. You can filter the information by location, touchpoint and time of day as well as other factors.

a woman smiling and looking at examples of a user interface showing analysis of an nps survey

Tag and Search NPS Feedback

Tag and Search NPS Feedback

With our advanced search functions, you can easily find NPS feedback based on keyword and apply custom field filters to refine your search results. Our state-of-the-art tagging feature allows you to categorise feedback by hand, and our advanced automated tagging features help you further refine your searches.

a woman in a restaurant with a graphic showing a search and filter interface for nps feedback

Track NPS Response Rates

Track NPS Response Rates

Measure the completion rates for your Net Promoter Score surveys to track trends and identify opportunities for improvement. A/B testing makes it easy to see what changes will give the best results.

a man wearing glasses looking at reports showing the completion rates for different nps survey tests

Stress-free

You focus on your survey, we take care of the tech

Fully hosted

We take care of survey hosting and security so you can focus on building amazing experiences.

GDPR-ready

All the tools you need to comply with GDPR regulations, including data deletion and user consent forms.

Custom branding

Use your own domain and url path to ensure your surveys fit seamlessly into your brand experience.

Fast by design

We know that speed matters. That's why we've designed our survey platform to be fast, reliable, and scalable.

Made for mobile

Choose the only survey maker that is built for mobile-first experiences from the ground up.

Built-in analytics

Track survey engagement, completion rates, clicks, and more with our built-in analytics. See which surveys are performing well and where you can improve.

Team management

Collaborate effectively with your team with our user-friendly interface and granular permissions.

No coding necessary

Give your tech team a break. Our easy-to-use survey maker is designed for businesses who want to get up and running quickly.

Advanced features: Add custom domains, A/B testing, and tracking pixels to take your surveys to the next level.

Build NPS surveys fast

Launch your first NPS survey faster than the time than it takes to search 'how to make a NPS survey'

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FAQs

Got questions?

We're here to support you — if you don't see the answer to your question below, please contact us and we'll be happy to help

How do I create a survey?

It’s easy! Just sign up for an account with TRACX and you can start creating your survey right away. You can choose from a variety of survey templates, and then customise them to fit your needs.

Survey templates

Launch your survey faster with ready-made templates

Can't see the survey template you need? Let us know, we'll build it for you!