Event Satisfaction Survey
This survey is designed to gather feedback from attendees about their experience at an event.
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About this template
This template is designed to gather feedback from attendees following an event. It focuses on their overall satisfaction and captures insights into what they liked and what could be improved. This helps in refining and improving future events.
The survey begins with a Customer Satisfaction (CSAT) question, which is a simple and effective way to measure attendee satisfaction. The question asks attendees to rate their overall experience at the event.
Based on their response to the CSAT question, attendees may then be asked if they would attend a similar event in the future. This is a conditional question that only appears if the attendee rates the event more than 2 (out of 5) on the CSAT question. This is useful for gauging potential repeat attendance.
Next, attendees are invited to share what they liked about the event and suggest improvements for future events. These are open-ended questions that allow attendees to provide more detailed feedback. They are optional to ensure that the survey remains quick and easy to complete.
Finally, the survey concludes with a thank you message, acknowledging the value of attendees’ feedback and reaffirming the commitment to improving future events.
To achieve the best results, this survey should be shared shortly after the event while the experience is still fresh in attendees’ minds. A reminder can also be sent a few days later to those who have not yet completed the survey.