About this template
The Pulse Survey is tailored to offer a rapid and efficient snapshot of the prevailing employee sentiment within the organisation. Unlike comprehensive annual or bi-annual surveys, pulse surveys are nimble, focusing on immediate feedback around specific events or generic sentiment. Such feedback is invaluable to human resources and management teams, enabling them to swiftly address concerns, celebrate successes, and make data-driven decisions.
Commencing with a CSAT question provides an immediate feel of the employee’s current mood, followed by a probe to ascertain if a specific event or trigger influenced their feelings. The inclusion of a conditional question, based on the response, is critical in capturing qualitative feedback about the identified triggers. This approach aids in isolating and addressing specific events or circumstances.
Further, the Likert scale facilitates a nuanced understanding of employees’ sentiments towards team support, and the Net Promoter Score (NPS) gauges an employee’s likelihood to advocate for the company as a rewarding workplace.
How to get the best results with this template:
- Consider rolling out the Pulse Survey at regular intervals to monitor evolving sentiments.
- Encourage honest feedback by assuring respondents of the confidentiality of their responses.
- Act on the feedback promptly. The efficacy of a pulse survey diminishes if feedback isn’t translated into visible action.
- Collaborate with team leaders to interpret and act on the feedback, ensuring alignment and a united front in addressing concerns or celebrating achievements.