Remote Customer Pulse Survey

Gather feedback from remote customers to measure satisfaction and identify areas for improvement.

30-day risk-free trial. No credit card required.

About Remote Customer Pulse Survey Template

The Remote Customer Pulse Survey template is designed to help you gather feedback from your remote customers in order to measure satisfaction and identify areas for improvement. As more businesses transition to remote work and digital interactions, it is crucial to have a pulse on your customers’ experiences.

Remote Customer Pulse Survey Questions

  1. Overall Satisfaction: Measure your customers’ overall satisfaction with your products or services using a Customer Satisfaction (CSAT) scale.

  2. Likes: Understand what your customers like most about your products or services.

  3. Areas for Improvement: Identify specific areas where your customers believe you could improve.

  4. Likelihood to Recommend: Determine how likely your customers are to recommend your products or services to others using the Net Promoter Score (NPS) scale.

  5. Issues or Challenges: Check if your customers have encountered any issues or challenges while using your products or services.

  6. Customer Support Satisfaction: Assess your customers’ satisfaction with your customer support services using a Likert scale.

  7. Ranking Aspects: Ask your customers to rank different aspects of your products or services based on their importance.

  8. Additional Comments: Provide an opportunity for your customers to provide any additional comments or suggestions.

Remember, you can customize this survey to fit your specific needs and goals. By regularly conducting the Remote Customer Pulse Survey, you will gain valuable insights that can help you enhance customer satisfaction and drive business growth.

Give your business a boost with TRACX®

Sign up for free and get everything you need to turn visitors into customers, and customers into super-fans — all in one platform.

  • TRACX is free forever
  • Upgrade anytime, cancel anytime
  • No coding necessary
  • Get set up in seconds
  • GDPR & CCPA-ready
  • Hosted in EU datacentres