Dental Practice Feedback Survey

About this template

The Dental Practice Feedback Survey is designed to collect valuable feedback from patients to improve the services provided by your dental practice. By understanding patients’ satisfaction levels, suggestions, and likelihood of recommending your practice to others, you can identify areas for improvement and enhance the overall patient experience.

Questions in the form:

1. Thank you message: The survey starts with a message expressing gratitude for choosing your dental practice.

2. CSAT Rating: Patients are asked to rate their satisfaction with your dental services on a scale of 1 to 5. This question provides a quick overview of patient satisfaction levels.

3. Additional Comments: Patients have the opportunity to share any additional comments or suggestions they may have, allowing them to provide more detailed feedback.

4. Likelihood of Recommendation: Patients are asked whether they would recommend your dental practice to others. This question helps measure patient loyalty and the likelihood of positive word-of-mouth recommendations.

5. Conditional Message: If the CSAT rating is 3 or below, a message is displayed apologising for not meeting their expectations and asking how this could have been improved. This shows acknowledgement of their concerns and emphasizes your commitment to addressing issues.

6. Conditional Message: If the CSAT rating is above 3, a message is displayed expressing gratitude for the positive feedback and reinforcing the importance of patient satisfaction.

Gathering feedback through this Dental Practice Feedback Survey will provide valuable insights to enhance the patient experience, address any issues, and build a loyal patient base. Use the results to identify areas of improvement and make necessary changes to elevate the quality of your dental practice.