Car Rental Customer Satisfaction Survey

About this template

This Car Rental Customer Satisfaction Survey is designed to gather feedback from customers about their car rental experience. By understanding customer satisfaction levels, you can identify areas for improvement and enhance the overall customer experience.

Survey Questions:

1. Net Promoter Score (NPS): The survey starts with an NPS question to gauge the likelihood of customers recommending your car rental service. This question provides a numerical rating on a scale of 0-10, helping you segment customers into promoters, passives, and detractors.

2. Primary Reason for NPS Score: This question, shown conditionally when the NPS score is 8 or below, allows customers to provide specific feedback on their rating. Understanding the reasons behind their scores can provide valuable insights for improving customer satisfaction.

3. Cleanliness Rating: This likert scale question assesses the cleanliness of the rented vehicle. Customers can rate it from ‘Excellent’ to ‘Very Poor’, providing insights into the cleanliness standards maintained by your company.

4. Staff Assistance: This thumbs question determines whether the staff provided helpful assistance during the rental process. It allows customers to express their satisfaction or dissatisfaction with the service received.

5. Additional Comments or Suggestions: Customers have the opportunity to provide any additional comments or suggestions they may have, giving you further insights into their experience.

Ensure to conclude the survey with a closing message, expressing gratitude for their participation and feedback. By using this Car Rental Customer Satisfaction Survey, you can gather valuable data to improve your car rental service and enhance customer satisfaction.