Customer Loss Survey
A survey to gather feedback from customers who have recently stopped using your products or services.
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About Customer Loss Survey Template
The Customer Loss Survey Template is designed to gather feedback from customers who have recently stopped using your products or services. By understanding the reasons behind customer loss, you can identify areas for improvement and take proactive steps to minimize customer churn.
To get the best results from this survey, it is important to personalize the questions based on your specific business and industry. You can customize the questions to gather more specific feedback or add additional questions to address your unique needs.
Customer Loss Survey Questions
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Please tell us the main reason for your decision to stop using our products or services. This open-ended question allows customers to provide detailed feedback on their reasons for leaving. It helps identify common pain points or issues that may need attention.
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On a scale of 1 to 10, how satisfied were you with our products or services? This question provides a quantitative measure of customer satisfaction. Customers can rate their satisfaction level, with 1 being very dissatisfied and 10 being extremely satisfied.
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What could we have done better to keep you as a customer? This open-ended question allows customers to suggest improvements or highlight areas where your products or services fell short of their expectations. It provides valuable insights into specific areas for improvement.
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Would you consider using our products or services again in the future? This thumbs-up or thumbs-down question helps gauge the likelihood of customers returning to your business. It provides a quick and easy way for customers to indicate their intention.
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Please provide any additional comments or suggestions you have for us. This open-ended question allows customers to provide any other feedback or suggestions they may have. It gives them an opportunity to share their thoughts and ideas.
Remember, the Customer Loss Survey Template is a starting point. Feel free to customize and adapt it to fit your specific needs and objectives. By gathering feedback and taking action based on customer insights, you can improve customer retention and drive business growth.