Customer Satisfaction Cancellation Survey

Gather feedback from customers who have cancelled your services to understand their satisfaction levels and reasons for cancellation.

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About Customer Satisfaction Cancellation Survey Template

This Customer Satisfaction Cancellation Survey template is designed to gather feedback from customers who have cancelled your services. The survey aims to understand their satisfaction levels and the reasons behind their decision to cancel. By collecting this feedback, you can identify areas for improvement and take necessary actions to enhance customer satisfaction.

To get the best results from this survey, it is important to customize the questions according to your specific business needs. You can modify the rating scale, add or remove questions, and tailor the survey to align with your service offerings.

Customer Satisfaction Cancellation Survey Questions

  1. Please rate your overall satisfaction with our services.

    • Customers will provide a rating on a scale from very unsatisfied to very satisfied. This question helps gauge the overall satisfaction level of customers who have cancelled.
  2. What is the primary reason for cancelling our services?

    • Customers will select one of the provided options, such as finding an alternative provider, dissatisfaction with service quality, high cost, no longer needing the services, or other reasons. This question helps identify the main factors contributing to cancellations.
  3. If you selected ‘Other’ above, please provide more details.

    • This question appears only if the customer selects ‘Other’ as the reason for cancellation. It allows customers to provide additional details about their decision.
  4. Would you recommend our services to others?

    • Customers will rate their likelihood of recommending your services on a scale from 0 to 10. This question provides insights into customer loyalty and advocacy.
  5. Please share any additional comments or suggestions for improvement.

    • Customers can provide open-ended feedback and suggestions for improvement. This question allows customers to express their thoughts and ideas.

Remember to analyze the survey results carefully and take necessary actions based on the feedback received. Your customers’ feedback is invaluable in improving your services and retaining customer loyalty.

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