About this template
The Barbershop Feedback Survey is designed to collect valuable feedback from customers regarding their experience at your barbershop. By understanding their satisfaction level, reasons for visiting, and willingness to recommend your barbershop, you can identify areas for improvement and enhance customer loyalty.
Quality of Service: This likert scale CSAT question measures customer satisfaction with the quality of service provided. It helps you gauge overall customer experience and identify areas that may need improvement.
Reason for Visit: This multi-select question allows customers to choose their reason for visiting the barbershop. Understanding the most common services sought by customers can help you tailor your offerings and enhance customer satisfaction.
Likelihood to Recommend: This Net Promoter Score (NPS) question asks customers how likely they are to recommend your barbershop to others. Their responses help you assess customer loyalty and identify potential brand advocates or areas that need improvement.
Additional Comments: This open-ended textarea question provides customers with an opportunity to provide any additional comments, suggestions, or feedback they may have. These insights can offer valuable suggestions for improving specific aspects of your barbershop’s offerings or service.
Make sure to customize this survey template according to your barbershop’s unique needs. The feedback gathered from this survey will assist you in making informed decisions and implementing changes that positively impact customer satisfaction and retention.