Beauty Salon Feedback Form

About this template

The Beauty Salon Feedback Form is designed to gather valuable feedback from customers about their experience at your beauty salon. By understanding your customers’ opinions, you can identify areas for improvement and enhance the overall customer experience.

How to use this form:

1. Introduction: The form begins with a welcome message, setting a positive tone and encouraging the customer to provide feedback.

2. Overall experience rating: Customers are asked to rate their overall experience at your salon using a CSAT (Customer Satisfaction) scale, which consists of smiley faces. This question provides a general impression of customer satisfaction.

3. Specific service received: Customers are requested to mention the specific service they received at the salon. This information helps you understand which services are popular or need improvement.

4. Likelihood to recommend: The NPS (Net Promoter Score) question asks customers to rate on a scale of 1-10 how likely they are to recommend your salon to others. This helps measure customer loyalty and advocacy.

5. Staff effectiveness: Customers are asked if the salon staff addressed their needs and concerns effectively, allowing you to gauge staff performance and customer support quality.

6. Additional comments: Customers can provide any additional comments or suggestions in a textarea, giving them an opportunity to express themselves freely.

7. Conditional question: Based on the overall experience rating, customers are asked if they would like to book another appointment. This conditional question only appears if the rating is four or higher, indicating a positive experience.

8. Rating specific aspects: Customers are asked to rate specific aspects of their salon visit using a Likert scale. This helps you evaluate different elements, such as cleanliness, staff friendliness, service quality, and waiting time.

9. Ranking salon services: Customers are given the option to rank salon services in order of importance. This information helps you understand customer preferences and prioritize services accordingly.

10. Conclusion: The form ends with a thank you message, expressing gratitude for the customer’s feedback.

Gathering feedback through this Beauty Salon Feedback Form empowers you to make data-driven decisions, improve your salon’s offerings, and ensure an exceptional customer experience.