Can I customize the welcome message?

Yes, you can customize the welcome message to reflect your ecommerce brand's tone and personality. Make sure to create a warm and inviting message to encourage customers to participate in the survey.

Can I change the rating scale for CSAT and NPS questions?

No, the CSAT question should always be on a scale of 1 to 5, and the NPS question should always be on a scale of 0 to 10. These scales are industry-standard and allow for consistent benchmarking.

How can I customize the likert scale statements?

You can customize the likert scale statements to match the unique aspects of your ecommerce website. Ensure that the statements are specific and relevant to the website experience and reflect the range of customer opinions.

Can I add more options to the stack-rank question?

Yes, you can add or modify the options in the stack-rank question to reflect the key factors that drive customer satisfaction in your industry. Make sure to include the most relevant options for your ecommerce brand.

Can I remove the contact information question?

Yes, you can remove the contact information question if you do not wish to collect customer contact details. However, keep in mind that having contact information can be helpful for follow-up or resolving any customer issues.

Customer Satisfaction Survey for Ecommerce

This customer satisfaction survey for ecommerce template is a survey for ecommerce businesses who want to collect feedback from their customers. It helps businesses understand their customers' satisfaction levels and identify areas for improvement. Customize this template to fit your ecommerce brand and gather valuable insights from your customers.

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About Customer Satisfaction Survey for Ecommerce Template

This customer satisfaction survey template is specifically designed for ecommerce businesses. It aims to collect feedback from customers about their shopping experience on the website. By using this template, ecommerce businesses can gain valuable insights into customer satisfaction levels and identify areas for improvement.

Customizing the Template

To customize this template for your ecommerce brand, consider the following tips:

Modify the welcome message to reflect your brand’s tone and personality.
Customize the rating-based questions to align with your specific product or service attributes.
Tailor the likert scale statements to match the unique aspects of your ecommerce website.
Adjust the stack-rank question options to reflect the key factors that drive customer satisfaction in your industry.

Customer Satisfaction Survey Questions

The chosen questions in this template are designed to provide valuable insights into customer satisfaction for ecommerce businesses. Here’s the rationale behind each question:

CSAT (Customer Satisfaction) Rating: Measures overall satisfaction with the shopping experience.
NPS (Net Promoter Score): Assesses the likelihood of customers recommending the website to others.
Follow-up Text Area: Allows customers to provide specific feedback if their satisfaction rating is low.
Public Review Option: Gives customers the opportunity to leave a public review if they are highly satisfied.
Customer Support Effectiveness: Evaluates the effectiveness of the customer support team.
Product Quality Star Rating: Rates the quality of the products purchased.
Likert Scale Statements: Measures specific aspects of the website experience, such as navigation and order delivery.
Favorite Website Feature: Identifies the features that customers appreciate the most.
Stack-Rank Question: Helps determine the relative importance of key factors in customer satisfaction.
Contact Information: Gives customers the option to be contacted for further feedback or resolution.

By customizing and utilizing this template, ecommerce businesses can gather valuable feedback and make data-driven improvements to enhance the overall customer experience.

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