About Customer Support Satisfaction Survey Template
The Customer Support Satisfaction Survey template is designed to help you measure the satisfaction level of your customers with the support provided by your customer service team. By collecting feedback through this survey, you can identify areas for improvement and make necessary changes to enhance the customer support experience.
Customer Support Satisfaction Survey Questions
On a scale of 0 to 10, how satisfied are you with the support provided by our customer service team?
- This question allows customers to rate their overall satisfaction level. The NPS scale helps you gauge the likelihood of customers recommending your support services to others.
What is the main reason for your rating?
- This open-ended question allows customers to provide specific feedback on their rating. It helps you understand the factors contributing to their satisfaction or dissatisfaction.
How would you rate the response time of our customer service team?
- This likert scale question helps you assess the perceived speed of your customer service team’s response. It provides insights into the efficiency of your support processes.
Did our customer service team resolve your issue?
- This thumbs-up or thumbs-down question allows customers to indicate whether their issue was resolved by your support team. It helps you evaluate the effectiveness of your support in resolving customer problems.
Please provide any additional comments or suggestions for improving our customer support.
- This open-ended question gives customers an opportunity to share any additional feedback or suggestions for enhancing your customer support services.
Feel free to customize this survey template according to your specific requirements and business needs. Collecting feedback from your customers and taking necessary actions based on their responses will help you improve your customer support services and ultimately enhance customer satisfaction.