About Customer Support Survey Template
The Customer Support Survey template is designed to gather valuable feedback and satisfaction levels regarding your organization’s customer support services. By understanding your customers’ experiences and opinions, you can identify areas for improvement and enhance overall customer satisfaction.
Customer Support Survey Questions
On a scale of 0 to 10, how satisfied are you with our customer support services? - This question helps measure the overall satisfaction level of your customers with your customer support services. The NPS-style scale provides a quantitative rating.
How would you rate the responsiveness of our customer support team? - This question assesses the perceived responsiveness of your customer support team. Respondents can choose from a Likert scale ranging from ‘Strongly Disagree’ to ‘Strongly Agree’.
Please rate the knowledge and expertise of our customer support representatives. - This question evaluates the expertise and knowledge of your customer support representatives. Respondents can choose from a Likert scale ranging from ‘Strongly Disagree’ to ‘Strongly Agree’.
Did our customer support team resolve your issue? - This question allows customers to provide a thumbs-up or thumbs-down response regarding issue resolution. It helps gauge the effectiveness of your support team.
Please provide any additional comments or suggestions for improving our customer support services. - This open-ended question allows customers to share their thoughts, suggestions, and feedback for further improvement.
Customization: Feel free to customize the survey questions based on your specific requirements and industry. You can add or remove questions to align with your organization’s unique customer support goals.
Remember to analyze and act upon the survey results to enhance your customer support services and ensure customer satisfaction.