Help Desk Satisfaction Survey

This help desk satisfaction survey template is a survey for customers who have recently interacted with our help desk support team. It aims to gather feedback on the customer's satisfaction with the support received and identify areas for improvement. Customize this survey to align with your specific help desk processes and customer needs.

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About Help Desk Satisfaction Survey Template

The Help Desk Satisfaction Survey template is designed to gather feedback from customers who have interacted with your help desk support team. By collecting their opinions and insights, you can identify areas for improvement and ensure a high level of customer satisfaction.

Customizing the Survey

Feel free to customize this survey template to align with your specific help desk processes and customer needs. You can add, remove, or modify questions to create a survey that best suits your requirements.

Help Desk Satisfaction Questions

The following are the questions included in this survey and the rationale behind their selection:

  1. How satisfied are you with the support you received from our help desk team? This question provides an overall measure of customer satisfaction with the help desk support.

  2. We apologize for any inconvenience caused. Please provide more details about the issues you encountered or areas where we can improve. This open-ended question allows customers to provide specific feedback on their negative experiences or suggestions for improvement.

  3. We’re glad to hear that you’re satisfied with our help desk support. Would you be willing to leave a public review? This question aims to capture positive feedback and potential testimonials from satisfied customers.

  4. Did our help desk team resolve your issue effectively? This question assesses the effectiveness of the help desk team in resolving customer issues.

  5. How would you rate the knowledge and expertise of our help desk team? This question evaluates the technical knowledge and expertise of the help desk team.

  6. What is your favorite aspect of our help desk support? This question allows customers to highlight the aspects of the help desk support that they find most valuable.

  7. Please rank the following aspects of our help desk support in order of importance. This question helps prioritize the different aspects of help desk support based on customer preferences.

  8. Can we contact you about your feedback? This question seeks permission from customers to contact them for further follow-up or clarification on their feedback.

Frequently asked questions

Can I customize the questions in this survey?

Yes, you can customize the questions to align with your specific help desk processes and customer needs.

How can I use the feedback collected from this survey?

The feedback collected can be used to identify areas for improvement in your help desk support and enhance customer satisfaction.

Can I add additional questions to this survey?

Yes, you can add additional questions to gather more specific feedback or insights from your customers.

How long does it take to complete this survey?

The survey typically takes around 5-10 minutes to complete, depending on the length of the responses provided by the customers.

Can I export the survey results for analysis?

Yes, you can export the survey results in various formats, such as CSV or Excel, for further analysis or reporting.

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