About this template
The GP Practice Feedback Survey is designed to gather feedback from patients about their experience with a GP practice. This survey aims to help the practice identify areas for improvement and enhance the overall patient experience.
Question 1 assesses the patient’s satisfaction with the overall service provided by the GP practice, using a Net Promoter Score (NPS) scale. This question provides a high-level measure of customer loyalty and satisfaction.
Question 2 allows patients to provide details about the reason for their rating. This open-ended question helps the practice understand the specific needs and concerns of the patients.
Question 3 asks patients to indicate whether they found the waiting time to see the doctor acceptable or not. This question helps the practice evaluate the efficiency of their appointment scheduling process.
If the patient responds ‘No’ to Question 3, Question 4 appears and prompts them to provide additional details about their dissatisfaction with the waiting time.
Question 5 measures the patient’s perception of the professionalism and friendliness of the GP practice’s staff. It uses a Likert scale to gather feedback on different levels of satisfaction.
Question 6 asks patients to rank various aspects of the GP practice from most important to least important. This question helps the practice understand the patients’ priorities and preferences.
Question 7 gauges whether patients would recommend the GP practice to others, using a thumbs-up or thumbs-down response.
Question 8 provides an open-ended space for patients to share any additional comments or suggestions to help the practice improve its services.
The GP Practice Feedback Survey concludes with a Thank you message, expressing appreciation to the patients for their time and valuable feedback. This survey serves as a valuable tool for the GP practice to collect actionable insights and make informed improvements to enhance the overall patient experience.