IT Satisfaction Survey

Measure the satisfaction levels of your IT services and identify areas for improvement.

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About this template

This IT Satisfaction Survey is designed to measure the satisfaction levels of your employees regarding your organization’s IT services. By collecting feedback from your workforce, you can identify areas of improvement and take necessary actions to enhance your IT support.

The survey begins with a thank you message, expressing appreciation for the employees’ willingness to provide feedback. It sets a positive tone and emphasizes the importance of their input.

The first question uses a Customer Satisfaction (CSAT) scale to gauge the overall satisfaction level with the IT support. This provides a general indication of employees’ satisfaction and acts as a benchmark for further questions.

The second question is a multi-select question that allows employees to select the IT services they have used in the past month. This helps identify which services are most utilized and may require additional attention or improvement.

Following this, there is a message that introduces a set of likert scale questions. These questions allow employees to rate specific aspects of the IT services on a scale of 1 to 5, including response time for IT support and technical expertise of IT staff. These ratings help pinpoint areas where employees may have concerns or where improvements are needed.

If the satisfaction rating from the first question is 3 or lower (neutral or dissatisfied), the likert scale questions will be displayed. Otherwise, they will be skipped using a conditional logic.

After the likert scale questions, there is another message thanking employees for their feedback and providing an opportunity for additional comments or suggestions regarding the IT services. The textarea question allows employees to express their thoughts more freely.

Finally, the survey concludes with a closing message expressing gratitude for completing the survey and emphasizing the impact of the employees’ feedback on improving IT services.

Using this IT Satisfaction Survey template will enable you to collect valuable feedback, identify areas for improvement, and enhance your organization’s IT support to better meet the needs of your employees.

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