Client Satisfaction Survey
A comprehensive survey designed to measure client satisfaction and identify areas for improvement.
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About this template
The Client Satisfaction Survey is designed to measure client satisfaction across all industries. The survey begins with a Customer Satisfaction (CSAT) question, which is a simple and effective method to measure client satisfaction with your service.
The second question is a conditional question that appears only if the client rates their satisfaction as 3 or less (on a 5-point scale). This question asks if the client would use your services again, offering ‘Yes’ and ‘No’ as options. This can help you understand if your service has a significant impact on client retention.
Following this is an open-ended question, inviting clients to explain their previous response. While this question isn’t required, it can provide valuable insights into what your business is doing well or where it could improve.
The survey concludes with a Net Promoter Score (NPS) question, which measures the likelihood of your client recommending your service to others. This question provides an indication of your clients’ loyalty and their perception of your brand.
The survey ends with a thank you message, acknowledging the client’s time and effort in providing feedback. This survey is best used as a tool for Customer Experience management, helping you to understand your clients’ experiences, improve service delivery, and ultimately, enhance client satisfaction.