Hair Salon Feedback Survey

Gather feedback from customers about their experience at the hair salon.

30-day risk-free trial. No credit card required.

About this template

This Hair Salon Feedback Survey is designed to gather valuable feedback from customers about their experience at the hair salon. By understanding customer satisfaction, preferences, and areas for improvement, the salon can enhance its services and provide an exceptional customer experience.

The survey consists of the following questions:

  1. Overall Experience: Customers are asked to rate their overall experience at the salon using a Customer Satisfaction (CSAT) scale. This helps evaluate the general satisfaction level and identify areas that require attention.

  2. Likelihood to Recommend: Customers are asked to indicate how likely they are to recommend the salon to others using a Net Promoter Score (NPS) scale. This question helps assess customer loyalty and word-of-mouth potential.

  3. Listening to Needs and Preferences: Customers are asked if the stylists listened to their needs and preferences, with a simple thumbs-up or thumbs-down response. This question gauges the effectiveness of communication and personalized service.

  4. Cleanliness and Hygiene: Customers are asked to rate the cleanliness and hygiene of the salon using a star rating system. This provides insights into the salon’s standards and helps maintain a clean and welcoming environment.

  5. Pricing: Customers are asked if they found the salon’s pricing reasonable, again with a thumbs-up or thumbs-down response. This question helps evaluate the perceived value for money.

  6. Future Visit: Customers are asked if they would visit the salon again in the future, providing another thumbs-up or thumbs-down response. This question assesses customer retention and the likelihood of repeat business.

  7. Additional Comments: Customers are given an optional textarea field to provide any additional comments or suggestions they may have.

The Hair Salon Feedback Survey aims to collect insightful feedback to enhance the salon’s services, improve customer satisfaction, and drive loyalty. By understanding customer needs and preferences, the salon can make data-driven decisions and deliver exceptional experiences to its customers.

Give your business a boost with TRACX®

Sign up for free and get everything you need to turn visitors into customers, and customers into super-fans — all in one platform.

  • TRACX is free forever
  • Upgrade anytime, cancel anytime
  • No coding necessary
  • Get set up in seconds
  • GDPR & CCPA-ready
  • Hosted in EU datacentres