About Hospital Customer Feedback Form
The Hospital Customer Feedback Form is designed to gather feedback from customers about their experience at the hospital. By collecting feedback directly from patients, hospitals can gain valuable insights to improve their services and enhance patient satisfaction.
Hospital Customer Feedback Form Questions
Overall Experience Rating: Patients are asked to rate their overall experience at the hospital using a CSAT (Customer Satisfaction) scale. This helps hospitals gauge the overall satisfaction level of their customers.
Likelihood to Recommend: Patients are asked to rate on a scale of 0 to 10 how likely they are to recommend the hospital to others. This question helps hospitals measure their Net Promoter Score (NPS) and identify potential brand advocates.
Additional Comments: Patients have the opportunity to provide any additional comments or suggestions they may have regarding their hospital experience.
Respect and Courtesy: Patients are asked to indicate whether the hospital staff treated them with respect and courtesy using a thumbs-up or thumbs-down response.
Cleanliness Rating: Patients are asked to rate the cleanliness of the hospital using a star rating system. This question helps hospitals assess their cleanliness standards.
Ranking of Aspects: Patients are asked to rank the importance of various aspects of their hospital experience, including quality of care, waiting time, communication with doctors and nurses, hospital facilities, and the billing and payment process.
These questions are designed to provide hospitals with a comprehensive understanding of their customers’ experiences and identify areas for improvement. The form can be customized to include additional questions specific to the hospital’s needs.
By regularly collecting customer feedback through the Hospital Customer Feedback Form, hospitals can make data-driven decisions to enhance their services and ensure a positive patient experience.