About this template
The Online Survey is meticulously curated to harvest feedback from users concerning their interactions on a digital platform. Whether you run an e-commerce website, a blog, or any other online service, understanding your users’ perspective is pivotal.
Initiating with a CSAT (Customer Satisfaction) question allows you to swiftly gauge the user’s immediate reaction to their online experience. Further queries dive deeper, exploring specific facets like which section they frequented the most and any technical glitches they might have encountered.
Conditional questions are a key feature here. For instance, if a user flags a technical issue, they’re prompted to elucidate, enabling you to pinpoint and rectify problem areas. The Likert scale evaluates the value proposition – in this case, content quality – to ensure users derive genuine value from your platform.
The inclusion of the Net Promoter Score (NPS) illuminates the likelihood of users advocating for your online platform, granting insight into overall user loyalty and satisfaction.
- Personalise the survey to resonate with the distinct features of your digital platform.
- Timing is crucial – consider deploying post-interaction or at the end of a user’s session.
- Periodically assess the feedback, adapting to the needs of your user base and ever-evolving digital trends.