Software Customer Satisfaction Survey

Gather feedback from your software customers and measure their satisfaction levels.

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About Software Customer Satisfaction Survey Template

The Software Customer Satisfaction Survey template is designed to help software companies gather feedback from their customers and measure their satisfaction levels. By understanding the needs and preferences of your customers, you can make informed decisions to improve your software and enhance the overall customer experience.

Software Customer Satisfaction Survey Questions

  1. On a scale of 1 to 10, how satisfied are you with our software? This question allows you to gauge the overall satisfaction level of your customers. A higher score indicates higher satisfaction.

  2. Please provide any additional feedback or suggestions for improving our software. This open-ended question gives customers the opportunity to provide detailed feedback and suggestions for improvement.

  3. How likely are you to recommend our software to others? This question helps measure customer loyalty and the likelihood of them recommending your software to others.

  4. What features or improvements would you like to see in future versions of our software? This question helps you understand the specific needs and expectations of your customers for future product development.

  5. Overall, how would you rate the quality of our software? This likert scale question enables customers to rate the quality of your software on a scale from ‘Excellent’ to ‘Very Poor’.

  6. Please rate the ease of use of our software on a scale of 1 to 5. This star rating question allows customers to rate the ease of use of your software, providing insights into the user-friendliness of your product.

  7. How responsive and helpful was our customer support team? This likert scale question helps you assess the effectiveness of your customer support team in addressing customer needs and providing assistance.

  8. Please share any additional comments or suggestions regarding our customer support. This open-ended question allows customers to provide further feedback or suggestions specifically related to your customer support.

Use this Software Customer Satisfaction Survey template as a starting point and customize it according to your specific requirements. By regularly collecting feedback from your customers, you can identify areas for improvement and take proactive steps to enhance your software and customer experience.

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