About this template
The Vendor Satisfaction Survey is designed to measure and evaluate the performance and satisfaction levels with your vendors, suppliers, or partners. It aims to gather insightful feedback that can help improve relationships and operations.
The survey begins with a Customer Satisfaction (CSAT) question (How would you rate your overall satisfaction with our vendors?). CSAT is a commonly used key performance indicator to track how satisfied customers are with your organisation’s products and/or services. In this context, it helps measure the overall satisfaction with your vendors.
This is followed by two open-ended questions asking about what the responder likes about the vendors and areas they think could be improved. These questions provide qualitative feedback that can provide specific insights into the strengths and weaknesses of the vendors.
The next question is a Single Select question (Have you faced any issues with our vendors?), which serves as a branching point for the survey. Depending on the answer to this question, a conditional question is posed to those who answer ‘Yes’, asking them to elaborate on the issue they faced. This conditional question is essential as it provides more context to the issues that some respondents might have encountered, which can be used to make further improvements.
The survey ends with a thank you message, appreciating the time and effort of the respondents.
This survey template is simple, yet effective in its purpose of gathering feedback about vendors. The use of both quantitative (CSAT) and qualitative (open-ended) questions ensures a comprehensive understanding of vendor performance from the respondents’ perspective. The conditional question adds depth to the survey by exploring potential issues.