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Start collecting actionable feedback in minutes, no technical set up required.
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TRACX enables you to run any feedback survey you want — from off-the-shelf NPS templates to fully bespoke questionnaires
NPS surveys are a simple and widely used method of measuring and predicting customer loyalty. High NPS scores are likely to correlate with increased repurchases and word-of-mouth referrals.
Customer Satisfaction surveys measure how the products and services supplied by a business are meeting or surpass customer expectations. In competitive markets customer satisfaction can be a key differentiator
Customer Effort surveys measure the experience of engaging with a product or service. Customer Effort Scores show how much friction was required to use the product or service, and is a leading indicator for churn or renewal.
72% of customers will share their positive experiences with 6 or more people — but if a customer is not satisfied, 13% of them will tell 15 or more people.Kolsky
Create a customisable TRACX landing page that makes your business stand out for the right reasons
Simple & Easy
Building your new landing page takes less than 5 minutes, and requires no technical skills. You’ll be amazed by what you can do.
Made for Mobile
Your landing page isn’t just mobile-friendly, it’s made for mobile. You can relax in the knowledge that it’ll look great for every customer.
Designed for You
You can customise your landing page to perfectly match your style. Simply upload your logo and tweak the colour scheme, our designers have done the hard work for you!
Customers that rate companies with a high customer experience score spend 140% more and remain loyal for up to 6 years.Oracle Global CX Study
TRACX works across all physical and digital channels, enabling you to capture genuine in-the-moment feedback — in real time
TRACX contactless boards use the latest in contactless technology to deliver multiple choice surveys from any location. Provide your customers and employees with a safe, innovative, and engaging way to provide feedback on their experiences.
TRACX contactless stickers are Incredibly versatile, enabling your business to connect with customers at the exact point-of-experience. All it takes is a tap to reach your branded survey page, designed and optimised for modern mobile devices.
TRACX supercharges standard QR codes to embed additional meta-data that enhances your surveys and provides deeper business insights.
Email, SMS and web links
TRACX links are the most flexible way to distribute customer experience surveys. Links can be shared online, by text or email, and on any of the social channels that you’re using.
86% of customers are willing to pay more for a better experience.Salesforce
FROM FEEDBACK TO INSIGHTS
Transform feedback into actionable insights that improve your business
At a glance
Intuitive dashboards don’t just show you pretty graphs, they provide instant analysis of the data underlying your customer feedback to automatically surface trends and new insights.
On the go
Ensure that you have the latest insights at your fingertips, whatever device you’re using. There’s no need to download another app to access your data on the go, just log in and you’re up to date.
When it matters
It’s not realistic to believe that every experience will be perfect, but responding quickly to dissatisfied customers can transform them into your biggest fans. Get real-time alerts for every experience that matters.
See what TRACX can do for you
You could be up and running in minutes, no credit card required.