Customer Comments Survey

This survey template is designed to capture customer comments and feedback to improve business services and operations.

30-day risk-free trial. No credit card required.

About Customer Comments Survey Template

The Customer Comments Survey Template is designed to capture customer feedback in a structured and efficient manner. It helps businesses understand their customers’ experiences, satisfaction levels, and areas for improvement. The form is simple, straightforward, and easy to fill out, making it more likely that customers will complete it.

The template includes key questions that elicit valuable responses from customers. The questions focus on the customers’ overall experience, their likelihood to recommend the services to others, and an open-ended question where they can share their comments or feedback.

Customer Comments Survey Questions

The template starts with a welcoming message to encourage customers to share their thoughts. It then asks for the customer’s name and email, but these are not required fields, ensuring that the customer can choose to remain anonymous if they prefer.

The main part of the survey is the open-ended question asking customers to share their comments or feedback about the service. This question allows customers to express their thoughts freely, providing valuable qualitative data that can be used to improve services.

The survey also includes a Net Promoter Score (NPS) question, asking customers how likely they are to recommend the services to others. This question provides a quantifiable measure of customer satisfaction and loyalty.

The survey ends with a thank you message, acknowledging the customer’s time and effort in providing their feedback. This leaves the customer with a positive impression and encourages future engagement.

The questions in this template can be customised to suit specific business needs. However, it is important to keep the survey short and focused to increase the response rate. Asking too many questions or making the survey too complex can discourage customers from completing it.

In conclusion, the Customer Comments Survey Template is a powerful tool for capturing customer feedback and improving business operations. It is straightforward, efficient, and provides valuable insights into customer satisfaction and loyalty.

Give your business a boost with TRACX®

Sign up for free and get everything you need to turn visitors into customers, and customers into super-fans — all in one platform.

  • TRACX is free forever
  • Upgrade anytime, cancel anytime
  • No coding necessary
  • Get set up in seconds
  • GDPR & CCPA-ready
  • Hosted in EU datacentres