NPS Alternative Survey

This NPS Alternative Survey template is a survey for customer experience professionals who need an alternative to the traditional Net Promoter Score (NPS) survey. Instead of using the NPS scale of 0-10, this survey provides a different approach to measuring customer satisfaction and loyalty. Customize this template to fit your specific needs and gather valuable insights from your customers.

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About NPS Alternative Survey Template

The NPS Alternative Survey template provides a different approach to measuring customer satisfaction and loyalty compared to the traditional Net Promoter Score (NPS) survey. While NPS is widely used, it may not always capture the full spectrum of customer feedback and sentiments.

This template offers a likert scale to gauge overall satisfaction, as well as specific questions about recommending the company, product/service quality, meeting customer needs, and responsiveness of the customer support team. By gathering feedback across multiple dimensions, you can gain a more comprehensive understanding of your customers’ experiences.

NPS Alternative Survey Questions

The questions in this survey have been carefully designed to provide valuable insights into customer satisfaction and loyalty. The likert scale question allows customers to rate their overall satisfaction, while the single-select questions delve deeper into specific aspects of the customer experience.

Feel free to customize the questions to align with your unique business needs and objectives. Remember to keep the questions clear and concise to ensure accurate and meaningful responses.

Frequently asked questions

Can I customize the likert scale options?

Yes, you can customize the likert scale options to better suit your specific needs. Ensure that the options cover the full range of sentiment, from positive to negative, to gather accurate feedback from your customers.

Can I add more questions to the survey?

Absolutely! You can add more questions to the survey to gather additional insights. Just make sure to keep the survey concise and focused to avoid overwhelming your respondents.

How can I analyze the results of the NPS Alternative Survey?

Once you have collected responses, you can analyze the results using data analysis tools or survey platforms. Look for patterns and trends in the responses to identify areas for improvement and prioritize actions based on customer feedback.

Can I use this survey for different industries?

Yes, this NPS Alternative Survey template can be used across different industries. However, you may need to customize the questions to align with industry-specific terminology or considerations.

Is it necessary to include a thank you message at the end of the survey?

Including a thank you message at the end of the survey is a good practice as it shows appreciation for the respondents' time and feedback. It also leaves a positive impression and reinforces customer satisfaction.

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