NPS Alternative Survey
This NPS Alternative Survey template is a survey for customer experience professionals who need an alternative to the traditional Net Promoter Score (NPS) survey. Instead of using the NPS scale of 0-10, this survey provides a different approach to measuring customer satisfaction and loyalty. Customize this template to fit your specific needs and gather valuable insights from your customers.
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About NPS Alternative Survey Template
The NPS Alternative Survey template provides a different approach to measuring customer satisfaction and loyalty compared to the traditional Net Promoter Score (NPS) survey. While NPS is widely used, it may not always capture the full spectrum of customer feedback and sentiments.
This template offers a likert scale to gauge overall satisfaction, as well as specific questions about recommending the company, product/service quality, meeting customer needs, and responsiveness of the customer support team. By gathering feedback across multiple dimensions, you can gain a more comprehensive understanding of your customers’ experiences.
NPS Alternative Survey Questions
The questions in this survey have been carefully designed to provide valuable insights into customer satisfaction and loyalty. The likert scale question allows customers to rate their overall satisfaction, while the single-select questions delve deeper into specific aspects of the customer experience.
Feel free to customize the questions to align with your unique business needs and objectives. Remember to keep the questions clear and concise to ensure accurate and meaningful responses.