About this template
The Resident Satisfaction Survey is a feedback tool aimed at understanding the level of satisfaction among residents in a housing community. This survey helps in identifying the strengths and weaknesses of the community, thereby facilitating necessary improvements.
The survey starts with a Customer Satisfaction Score (CSAT) question asking the residents to rate their overall living experience. This question is a vital first step as it gives a general overview of the respondent’s satisfaction level. If the CSAT score is 3 or less, a conditional question is triggered asking the resident to highlight areas that require improvement. This provides crucial insights into what needs to be worked on to improve the residents’ satisfaction.
The survey also includes an open-ended question asking residents to share what they like most about the community. This helps in identifying the community’s strengths from the residents’ perspective.
The final question is a Single Select question that asks if the residents would recommend the community to their friends or family. This question measures the Net Promoter Score (NPS), a key indicator of resident loyalty and satisfaction.
The survey concludes with a thank you message, acknowledging the residents’ time and effort in providing their feedback. This survey, when administered periodically, can serve as a valuable tool for continual improvement of the community.