Restaurant Mystery Shop Survey

A comprehensive survey designed for mystery shoppers to evaluate and provide feedback on their restaurant experience.

No credit card required

About this template

The Restaurant Mystery Shop Survey has been meticulously curated to assist restaurants in understanding their service quality, ambiance, and food through the eyes of a mystery shopper. Mystery shopping has been an invaluable tool in the hospitality sector to gain unbiased, authentic insights.

The star-rating questions provide a quick quantitative feedback on cleanliness and food quality. The granularity of feedback is essential because these factors significantly influence a diner’s overall impression of a restaurant.

With single-select and textarea questions, you can gauge the speed and quality of service, respectively. Quick greetings and professional servers often lead to positive dining experiences. Additionally, the textarea questions provide a platform for detailed feedback, ensuring the nuances of the experience aren’t lost.

The thumbs question gauges proactive service – a significant component of dining out. Being asked for refills or additional needs can make a diner feel attended to and valued.

The NPS (Net Promoter Score) question is a powerful metric, giving a snapshot of how likely the mystery shopper is to recommend the restaurant based on their undercover experience. This is a strong indicator of the overall impression the restaurant left on the shopper.

When utilizing this template, restaurants get a holistic picture of their operations from a customer’s perspective. The insights can guide improvements, ensuring diners are consistently receiving the best possible experience.

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