About this template
The Patient Survey is meticulously designed to procure feedback from patients regarding their healthcare encounters. Accurate feedback is instrumental for healthcare providers to enhance the quality of service they offer.
The survey kicks off with a CSAT (Customer Satisfaction) question that ascertains the patient’s overall satisfaction level. This acts as a primer for subsequent questions, allowing for conditional inquiries. For instance, those who rate the experience as positive are prompted to share what they appreciated, whilst others are asked about areas requiring improvement.
The inclusion of a ‘department visited’ query ensures that feedback can be categorised and sent to the respective units. The Net Promoter Score (NPS) is an essential gauge of patients’ likelihood to recommend the healthcare facility to others. An NPS can give a broader picture of overall satisfaction and loyalty.
Finally, the Likert scale is used to evaluate specific aspects, such as the attentiveness of the medical staff, which provides a nuanced understanding of patients’ experiences. This scale facilitates patients in expressing their feelings without being confined to a binary choice.
- Modify the questions based on the specific needs of your healthcare setup.
- Ensure the survey is distributed promptly post-visit, while the experience is still fresh in the patients’ minds.
- Regularly analyse the feedback to pinpoint areas for growth and celebrate positive outcomes.