About this template
The Spa Feedback Survey is designed to gather valuable feedback from spa visitors to enhance their experience. By capturing customers’ opinions and impressions, spa owners can identify areas of improvement and provide exceptional services. This survey incorporates various types of questions to obtain comprehensive feedback.
1. Overall Satisfaction: The survey begins with a Customer Satisfaction (CSAT) question to measure visitors’ satisfaction levels. This helps gauge the overall experience and identify potential areas of improvement.
2. Staff Professionalism and Friendliness: The likert scale question in this survey assesses customers’ perception of the spa staff’s professionalism and friendliness. By understanding how visitors rate the staff, the spa can identify any training or customer service gaps.
3. Facility Cleanliness: Visitors’ opinions on the cleanliness and maintenance of the spa facilities are crucial. By including a thumbs-up or thumbs-down question, the survey captures a quick assessment of this aspect.
4. Likelihood of Recommendation: The Net Promoter Score (NPS) question measures the likelihood of customers recommending the spa to others. This helps assess the spa’s reputation and word-of-mouth potential.
5. Additional Comments: The survey concludes with an open-ended textarea question, allowing customers to provide any additional comments or suggestions. This provides an opportunity for visitors to share specific feedback or ideas for improvement.
By leveraging this Spa Feedback Survey, spa owners can collect valuable insights and feedback from customers to enhance their overall experience. It enables businesses to make data-driven decisions and prioritize improvements that align with customer expectations.